What Happens When You Need to Scale Your Business?
If you want to scale up your peanut butter factory, you get a bigger building, bigger hoppers, giant dehulling, and processing machines. It takes months, maybe years. But what if you’re not in the peanut butter business?
What if you run an architectural firm, a company in the travel industry, or even an up-and-coming animation or gaming business?Well, you don’t need the peanut processing machines, but you’re going to need serious computing capability. To get that computing capacity, you’ve got two choices.
Choice #1 – You can invest months and significant capital in on-site servers and workstations. Time will drag on while you get an IT professional to design the system, order the servers, install the servers, set up the applications, etc.
Even if you’re willing to put big bucks into on-site infrastructure, you won’t.
Because 2022 is all about flexibility.
Everything from 2019 to today has demonstrated that the companies that can scale up and down with the most speed and agility win the race.
The big deals aren’t going to wait for you to get your on-site IT systems up to speed, and you’ll miss out.
So, let’s talk about the better option.
Choice #2 – DaaS or Desktop as a Service
What is Desktop as a Service (DaaS)?
DaaS is a cloud-based workflow solution that gives you access to a virtual desktop in the cloud with your applications, operating system, and personal settings all in place. You can access your virtual desktop securely from any internet-connected device, regardless of location. Because all the computing power is in the cloud, virtual desktops can be set up or “deployed” for new employees within minutes compared to days and weeks with traditional, on-site infrastructure. Scaling back is just as efficient and straightforward.
But wait, not all DaaS solutions are the right fit for your company. Some offer more control and flexibility than others. Some virtual desktops demonstrate much better responses when using demanding graphic applications.
These clients need reliable access to intensive graphics resources worldwide, and performance matters. Check out IronOrbit’s DaaS solution called INFINITY Workspaces.
So, let’s get back to the question.
How Does DaaS Help Your Company Scale Up Faster?
1. Employees Can Use Their Favorite Device – BYOD
Because DaaS provides all the computing power within the cloud (including all the applications, databases, etc., that your employee needs to get work done), an employee can use whatever computer they have and like. How does that help you? Well, you don’t have to source, buy, and provide high-end desktops and laptops. Sure, if you want to buy your employees’ laptops, that’s great, but if you’re going to get things up and running quickly, BYOD will work as a temporary stop-gap measure as you scale up and wait for your laptop order to arrive.
2. Expand Within the Cloud
The cloud is the clear winner compared to sourcing, buying, installing, and setting up in-house servers. Because cloud solutions like those offered through IronOrbit are nearly infinitely expandable, you never have to wonder whether your infrastructure has the capacity to handle the next pro-growth project you need to tackle.
3. Scale Without Huge Up-Front Investment
Perhaps the most attractive feature of DaaS solutions is that you only pay for what you need, and you don’t have to spend money to buy infrastructure up-front. Monthly subscription payments make paying for usage only easy. Scaling up is simplified when you don’t have to develop CapEx funds to get it rolling.
4. Scale Up Without Cybersecurity Worries
One of the challenges of scaling up with on-site infrastructure is the security component. It takes time and a team of cybersecurity professionals to deliver 24/7/365 protection. In stark contrast, the IronOrbit private cloud has world-class security. That high level of security is a protective umbrella that keeps your data safe while you ramp up operations quickly.
5. Even if You Have Existing On-Site IT Infrastructure – Hybrid Scaling
Companies that have invested in on-site infrastructure sometimes get tunnel vision for scaling, but it doesn’t have to be an either/or question. You don’t have to choose either the cloud or your on-site setup. If you have existing on-site IT infrastructure and need to scale up a specific business area or need extra capacity, DaaS is your best friend. Employees can use their virtual desktops across the company network and leverage cloud computing power, thus diminishing the load on your on-site infrastructure.
6. Get New and Remote Employees Up and Running Quickly
For the reasons mentioned above – cloud use and BYOD – DaaS is the perfect solution for efficiently computing resources for new employees.
Whether your employees are all in the office or scattered worldwide, you can provide them with access to their virtual desktop and all the company resources they need to do their job. DaaS deployment for new employees is lightning fast compared to traditional, on-site infrastructure and computers.
7. Streamlined, Remote Management, and Configuration
Updates, upgrades, configurations, and compliance adherence protocols can be pushed out to all your employees’ virtual desktops quickly and easily, helping you move the entire company along without the usual hassle and slowdowns associated with IT maintenance.
Wrapping it All Up
Let’s talk about your company for a minute. If scaling means hiring more people and giving them the IT resources necessary to handle more work and bigger deals, then DaaS is worth your serious consideration.
It’s the best way to scale up your IT resources without wasting time, money, and opportunity.
Call us for a free consultation at (888) 753-5060.
Back when most of the IT experts of today began in the industry, the only infrastructure that was readily available and dependable was on-site servers and networks that were bulky, expensive, and time-consuming to manage and maintain. The last ten years have witnessed tremendous advancements in information technology. Now, IT engineers can design, develop, and implement a company’s entire IT infrastructure within a cloud environment in a fraction of the time it used to take. This good news isn’t just for the IT experts, but for the everyday business owners as well!
Because cloud infrastructure is readily available, you can take advantage of high-powered cloud computing through Desktop-as-a-Service (DaaS). Although DaaS may sound complicated, it’s not. You can use any internet-connected device to access your operating system, applications, business data, and even your desktop settings.
What does that mean for your business? It means anywhere, anytime secure access to your company’s workflow. But that’s just the beginning of the high-impact benefits for forward-leaning companies that choose to leverage the power of Desktop as a Service.
Eliminates Grunt Work
Using a DaaS saves your IT department from having to do mundane grunt work such as application licensing, patching, and troubleshooting.
Outside of the fact that DaaS lowers your IT management cost by shifting that responsibility to the cloud provider is the fact that your organization has to spend less effort on maintaining your IT assets. Even companies that have outsourced their IT maintenance to a 3rd party still have a measure of IT housekeeping that they must do internally. DaaS makes IT maintenance and management hands-free for your staff – allowing them to be more effective and efficient in the tasks they were hired to do.
If you’re tired of employees complaining about their computers – or about the IT support – if you’re sick of doing endless updates, upgrades, patches – all to avoid the blue screen of death – DaaS is where you want to be. Most cloud providers offering DaaS have proven their ability to maintain their promise of 99.99% reliable uptime. That’s good news for your workflow and for your ability to focus on your work – not IT issues.
DaaS puts your company’s workflow in your hands instead of at the mercy of IT roadblocks, ransomware, or a natural disaster like hurricanes, fires, and tornados.
You don’t have to worry about a local network crashing – because there is none. It’s all in the cloud. You don’t have to think about losing data if your laptop dies – because your actual “computer” is virtual and all your data is stored in the cloud. Instead of having an operational IT system and a Business Continuity strategy backup system, you’re using your Business Continuity system every day in the cloud.
Since your data is stored at a secure facility offsite; or, in the case of IronOrbit, stored at multiple data centers, it is protected against onsite server failure or natural disasters. Having redundant backups provides a safety net. If a natural disaster impacts data center one, data center two kicks in automatically.
IT support teams in businesses take reasonable precautions to guard against cybercrime. These security measures cannot compete with the security technologies employed by cloud providers delivering DaaS options for businesses.
Critically DaaS shifts the security burden away from the individual device and places it within a data center infrastructure designed for the highest levels of protection. To put it simply, it would be cost-prohibitive for a small to mid-size business to hire even one IT security professional to protect their in-house systems to the level of a Tiered private cloud hosting partner.
Data is no longer vulnerable on a local device but held – and regularly backed up – in a secure hosted environment; it is also encrypted and can be made accessible only through multi-factor authentication protocols. The addition of a designated managed service provider also has its advantages. Systems are monitored 24/7. For example, a managed service provider can prevent someone from stealing data using a USB. That’s why enterprise-class organizations, the military, and the government are overwhelmingly looking to cloud providers to host their workflow. The security is there.
Enhanced Flexibility, Agility, & Mobility
We’ve already noted that cloud infrastructure along with new virtual desktops for your staff can be deployed in record time in comparison to traditional on-site IT setups. But that’s just a baseline. Consider the fluctuations of the marketplace over the past few years. The companies that survived and thrived were the ones most able to, in the words of Mohammad Ali, “Float like a butterfly and sting like a bee.” Companies need a high level of agility combined with decisive leadership that can act quickly. DaaS allows you to scale up or down easily, add or reduce capacity, and change directions on the fly if needed.
Once you’ve moved your IT system to a DaaS, mobility becomes much easier. Modern companies are flexible enough to have their employees work from anywhere and on any device of their choosing. To thrive in the new cloud ecosystem, companies will need every tool available to be resilient. Teams will have to expand and contract at a moment’s notice, and they will need to respond quickly to opportunities the moment they appear. DaaS is a building block that makes all of that possible.
Being agile and flexible enables organizations to pivot if need be to remain resilient. Mauro F. Guillen writes, in a recent HBR article, that “successful companies often pivot to a business model that’s conducive to short-term survival, and long-term resilience and growth. Pivoting is a lateral move that creates enough value for the customer and the firm to share.”
The focus is now on productivity, elasticity, and value to the customer. These are the main characteristics that will drive the proliferation of DaaS in business.
Reduces Upfront Costs
DaaS reduces enormous upfront costs. Imagine all the hardware you’d have to invest in just to get started. In-house IT infrastructure and computers have to be purchased and implemented with the next 3-5 years of business operations in mind. Recent events have shown that it is impossible to predict the next year much less project 3 to 5 years out.
Even during times of stability, it is often a challenge to budget for hardware replacement. CFOs have to also account for the depreciation of capital expenditures. From the moment you open the box on a new computer, the value depreciates. With many companies still in recovery mode, many are having to delay refreshes altogether, even at the risk of struggling with outdated technology.
DaaS provides the luxury of keeping IT aligned with workflows no matter how dynamic and volatile they may become.
Since DaaS is subscription-based, you’re renting equipment. This subscription-based model moves expenditures from a capital expenditure (CapEX) to an operational expenditure (OpEx). You’re only going to pay for what you use; therefore, if you use a lot, you’re going to pay more. Correspondingly, if you don’t use very much, you pay a minimum amount. This is a CFO’s dream come true because it streamlines operations in ways that lower overall operational costs.
CFOs love DaaS and other cloud-based solutions because of the budget predictability provided by packaged solutions but the fact that they can move CAPEX expenses into the OPEX column. This provides a range of financial and tax efficiencies. #1 in those efficiencies is that your company doesn’t have to pay a large amount of money for in-house servers and networks to be installed. And when your business grows, you don’t have to factor bigger, better servers (with bigger and better prices) into your budgets. Moving IT expenditures from CAPEX to OPEX gives you the flexibility to utilize your cash reserves for other, pro-growth initiatives. Having a fixed and predictable monthly fee certainly makes budgetary planning and forecasting much easier than the break and fix nature of on-premise servers or even in-house VPNs.
Energy Conservation Helps the Environment
You’re only one company, but you want to do your part for the environment – and you want your consumers to SEE you doing your part for the environment. Because DaaS allows you to use your devices for longer and to partner with eco-conscious cloud platforms, you can do your part for the planet without it costing you more to do so.
A study conducted by the Carbon Disclosure Project found companies that utilized cloud computing saved a total of $1.3 billion annually and reduced carbon emissions by an equivalent of 200 barrels of oil.
Just imagine the hardware and electrical power needs of even a small-size company. An organization saves tremendous amounts of energy by moving its IT system to a DaaS environment because no onsite servers are gobbling up massive amounts of electrical power. More employees working from home means fewer carbon emissions from vehicles traveling to and from work every day. When you start to consider the number of companies and the number of employees involved, the amount of carbon emissions is significant.
As our lives, work, and thinking turn increasingly towards protecting the climate, conserving energy by leveraging shared data centers will become more attractive and competitive. As this move to remote data centers matures, operators will begin to assess “greener” options for on-site power generation. Data centers are an excellent opportunity to integrate on-site energy generation facilities such as hydrogen applications, solar panels, or a combination of heat and power solutions (CHPs).
Marc Garner, VP of Schneider Electric’s Secure Power Division.The Vice President of Schneider Electric’s Secure Power Division, Marc Garner wrote in Data Center Dynamics, “Technology has become a key enabler for both businesses and consumers alike, and throughout 2020, dependency on digital infrastructure has increased dramatically. In fact by 2035, Schneider Electric estimates that all IT will consume 8.5 percent of global electricity – compared to 5 percent in 2021 – and data centers are expected to take up a large share of this demand. Many of today’s data center operators, from hyperscalers to cloud and colocation service providers, have already led the market by example, and publicly declared ambitious commitments towards Net Zero, adopting more sustainable approaches to digital business.
Microsoft, for example, has started transitioning to using renewable wind energy – a trend that will likely only continue to increase as awareness and demands for renewables from end-users and governments surge.”
Your business is moving into the future, whether your IT systems are ready for it or not. Using virtual desktops in a DaaS environment ensures you’re always working on the latest version of your operating system and applications. That in and of itself is a compelling reason to move to DaaS,
but that’s only the beginning. Consider that DaaS also gives you a built-in business continuity system. Because your data and workflow are securely housed in the cloud, you never have to worry about how much time, money, and lost opportunities you’d sacrifice if your company’s on-site server goes down.
As Gartner describes in a recent report, technologies utilized by organizations are increasingly conceptualized and implemented outside of the traditional outsourced IT department. Gartner found that the total business-led IT spend averaged around 36% of the total formal IT budget. Business leaders rightfully see digital transformation as an organization-wide discussion, and no longer the sole purview of the IT department.
This article categorized 6 key benefits for companies moving to DaaS. Depending on what priorities are driving your organization at the moment, you may be drawn to one specific DaaS advantage or another. Think about both short and long-term goals in your choice. You might consider DaaS to make hardware refresh more affordable in the short term but also reap the cost and business benefits delivered by DaaS as it has a deeper impact on the continued growth and success of your business long term.
VPN and hosted desktops Desktop-as-a-Solution (DaaS) are the two most popular remote workflow access solutions currently in use. One has been around for a while, and the other is comparatively new but quickly building momentum.
According to Future Market Insights, the DaaS market will grow at a CAGR of 18% from 2019 to 2029, while the global VPN market will reach over $107.5 billion by 2027. As more organizations look to these solutions, you must understand the differences between VPN and Desktop-as-a-Service —which is precisely what this post will help you do. You’ll learn the difference between VPN and DaaS, plus tips on how to where each might fit.
What are VPNs?
Virtual Private Networks (VPNs) enable you to connect to networks across the internet securely. VPNs leverage advanced encryption, tunneling, and masking systems to create a secure internet connection between users and a network. As a result, make it extremely difficult for cybercriminals and prying eyes to access your data as it is transmitted across the internet, making them a popular choice for cybersecurity and privacy-focused businesses.
There are many benefits to using a VPN, including:
Obscurity – VPNs use encryption to conceal the destination of your data packets and prevent tracking.
Flexibility – VPNs are compatible across multiple platforms, and a single provider can offer the service to numerous devices and platforms, all from the same user account.
Getting past restrictions – VPNs are an excellent tool for accessing location-specific content or bypassing internet censorship.
While VPNs are cost-effective and with several attractive benefits, they aren’t without their drawbacks. Common VPN flaws include:
Performance – VPNs can slow down internet speeds due to encryption requiring significant amounts of bandwidth. This latency can impact the performance of databases and business software applications.
Risk – VPNs aren’t an all-in-one security solution and often provide a window of vulnerability.
Scope – Printing and scanning via VPN can be problematic depending on the type, size, and volume of your printing and scanning. VPNs also limit business assessing and monitoring capabilities.
What is Desktop-as-a-Service (DaaS)?
Desktops-as-a-Service or DaaS is a cloud-based service that securely delivers virtual apps and desktops to business devices or locations. DaaS delivers virtualization of desktops on high-performance servers packaged in a predictable and straightforward pay-as-a-go subscription model, making it easy to scale up or down on-demand.
In today’s business standards, teams expect to access and do their work from anywhere on any device. Business leaders look for affordable, simple solutions to deliver apps and desktops to their workforce securely. DaaS provides a practical managed solution for organizations like security and centralization on a pay-as-you-go pricing model. It simplifies operations by delivering desktops and apps securely to your workforce.
The top benefits of DaaS are:
Flexibility – Teams can securely access applications, remote desktops, and data from anywhere on cost-effective devices, enhancing productivity.
Scalability – DaaS further advocates for quick scalability for business applications and desktops when needed.
Business continuity– DaaS ensures safety and security for all business needs by offering a disaster recovery (DR) and business continuity plan. You get rapid recovery in the event of cyber-attacks
Cost savings – Only pay for what you use through monthly or yearly subscription allowing for predictable operational costs.
Security – DaaS provides a secure access point for users in the cloud. It ensures that data is securely stored and protected against data loss or theft.
Integration – DaaS provides seamless integration with modern-day mobile and desktop apps such as Office 365 and more.
Collaboration – Some DaaS offer the benefit of collaboration where users can manage their cloud services or choose a provider to manage it on their behalf, promoting productivity.
VPN Vs. Desktop-as-a-Service
VPNs and DaaS are both excellent remote support tools. Comparing them head-on doesn’t do any of them justice, as each operates differently with a few similarities. There are several reasons to choose DaaS over VPNs. VPNs are ideal for security and privacy. DaaS goes a step further to provide better remote support, more security, reducing costs, scalability, flexibility, and more benefits.
Discover more about IronOrbit DaaS Infinity Workspace solutions. From core to cloud to edge, we deliver hosted desktops services that enable nearly 20,000 global customers, including the Fortune 500 companies, to thrive in their ongoing quest to work remotely.
If you found this review helpful and want to adopt DaaS designed to support your agile organization, get in touch and book a demo today.
As businesses regain their balance, the leadership must focus on renewal, not recovery, if they want to stay competitive in their market.
If there’s a lesson to be learned about the pandemic, it’s the importance of being adaptable. Another critical quality for survival was speed. There wasn’t much time to deliberate. Companies had to act fast. Acting with speed and agility wasn’t tied to the size of the company. It was less about ability and more about choosing to be quick and adaptable.
Covid-19 changed how we live and work on multiple levels. We’ve seen accelerated changes in consumer and business behaviors that are likely to persist. Strategies meant to restore things as they were before the pandemic will prove frustrating.
Business leaders need to look beyond recovery. As Rebecca Brooks points out in her article for the Forbes Agency Council, the pandemic revealed the flaws in our systems. All of them. Whether they were socio-economic, corporate, or governmental. “That’s why I’m not trying to lead my company back to where it was in December of 2019,” she writes. “That place and time are gone. I want a renewal— not a recovery — so that our people are equipped and prepared to handle the challenges we’ll face today and tomorrow.
Because businesses and consumer behavior will never be the same, business leaders are looking for technology, specifically digital technology, to lead the way. Digitizing operations use the technology to replicate an existing service in a digital form. Becoming digital means using technology to transform the service into something significantly better. Companies can’t afford to drop the value propositions that work, at least not right away. Nor can they afford to settle with running the business as they had before the pandemic. It is a different market now. In this climate of rapid change and delivery, there’s nothing worse than complacency.
Be Inspired by Technology
The whole idea behind digital transformation is to leverage all the potentialities of technology (namely cloud computing, the Internet of Things, and artificial intelligence) to create and deliver better products and services.
Why is the ability to be inspired by technology such a prized commodity? Because now you can conceive an idea, get it funded, bring it to life, and scale it easily, quickly, and more economical than ever before. Andrew Hessel, a distinguished research scientist at Autodesk, said, “The gap between science-fiction and science is getting really narrow now; as soon as someone has the idea and articulates it, it can be manifested in a short time.”
A recent Gartner report on identifying future work trends recommends several methods for creating a future-of-work strategy. The recommendations include using the visionary imaginations of science-fiction writers. Apparently, there are many organizations already employing science-fiction writers to develop bold ideas. Gartner points out that creative thinking is critical for moving past incremental innovation. People often become trapped by cognitive biases (what they know and expect from everyday experiences). They become unable to see potential futures because they are weighed down by the limitations of present conditions.
While the crisis of covid-19 has boosted innovations in technology, it has also created shock waves of uncertainty which are particularly felt by investors and multinational companies. Having witnessed the vulnerability of long-distance supply chains, many business leaders are looking for more local options to replace global manufacturing partners.
The Spanish clothing retailer ZARA, founded in 1975, is one company that has been ahead of the trend. While most clothing brands floundered during the pandemic, ZARA was able to keep things moving because they had a shorter supply chain. Not an easy feat to pull off, especially when you have 2,270 stores worldwide. Most western brands use offshore manufacturing in Asia, where labor is much cheaper. The time between design and delivery of the finished product could be months.
Because ZARA used local manufacturers, they moved quickly from design to delivery in a matter of weeks. ZARA also benefited from having no stockpiles of unsold inventory, and they were able to respond to consumer trends promptly. This strategy of using local suppliers turns out to be an effective model. Other companies: in other industries have begun to follow its example.
The clothing industry was one of the markets hit the hardest during the pandemic. The manufacturing of clothing requires the work of many people. Consider that, in Asia alone, the clothing industry employs 43 million people. So, when clothing sales fall 73.5 % in the United States, Bangladesh loses out on $3.2 Billion in canceled clothing exports.
Worldwide, factory jobs will soon be a thing of the past because everything has been automated. Low-skill labor of all kinds will slowly continue to disappear over the next decade. It is anticipated that 1 out of 16 people will have to change occupations between now and 2030. This era of occupational transitions will require the need to train millions of people for new jobs. What benefits, such as sick leave or unemployment, be available for all workers (including gig workers)? The main areas of job growth will be highly skilled occupations: including teachers and training instructors.
According to McKinsey & Company, consumer behavior that shifted in response to Covid-19: such as ordering groceries online and virtual healthcare, will continue at higher levels. E-commerce is booming. The virus also initiated a reversal of some behaviors, such as investing in the home. As the pandemic subsides, some consumer behaviors disrupted by Covid-19, including entertainment, leisure air travel, and remote education, will eventually make their comeback.
Hybrid or Fully Remote Workforce
During a video roundtable discussion entitled “What’s Up AEC?” Nvidia’s Senior Solutions Architect, Jimmy Rotella, said, “We had always seen a remote workforce coming. Analysts say that the pandemic has actually accelerated the work-from-home movement by 5 to 10 years.”
Now, there is a real focus on employees having options. They can work from home, in the office or both. In fact, the “employee experience” has become equally important as the customer experience. Providing a great experience to both customers and employees is a defining aspect of a company’s brand.
· 83% of workers do not believe they need to be in an office to be productive
· 43% believe they would be more productive working from home
· 70% of those surveyed between the ages of 16–44 want to be more mobile at work
· 88% use smartphones for work daily
· 49% use a tablet minimum of three times per week.
Now that the pandemic is winding down, organizations continue to think about how they want to work moving forward. Most employees now have a taste of what it’s like to work from home, and they want to keep it that way if possible. The trend for most companies has shifted in favor of remote and hybrid working scenarios. Owen Hughes writes, in his attention-grabbing article SPENDING ON TECH IS ABOUT TO ROCKET. BUT IT WON’T BE THE IT DEPARTMENT DOING THE BUYING, that the growth in IT spending will be around companies digitizing operations (moving to the cloud) and becoming digital.
Welcome to 2025
The post-pandemic acceleration in the adoption of technologies is pushing us into the future at breakneck speeds. The new word for this rapid adoption of new technologies is tech-celeration. Experts estimate the acceleration is at least 5 years. Healthcare and higher education are among the industries that have probably seen the greatest push towards tech-celeration. For example, in the United Kingdom, the National Health Service built a telehealth system over a weekend and rolled it out to doctors across the country by the end of the following week. There were similar scenarios in the United States.
Although e-learning has been available to the public since 2000, it has been relatively dormant in university settings until the pandemic. Now, the online education market is expected to quadruple in revenue by 2026. Educational institutions are more open to using computers for distance learning and developing more robust online degree programs.
IT Moves to Center Stage
According to analysts, the surge in IT spending this year won’t come from traditional IT departments, but other areas of the business undergoing digital transformation. These units see IT charged as a cost of revenue or cost of goods sold.
John-David Lovelock, research vice president at Gartner, said: “IT no longer just supports corporate operations as it traditionally has, but is fully participating in business value delivery. Not only does this shift IT from a back-office role to the front of a business, but it also changes the source of funding from an overhead expense that is maintained, monitored, and sometimes cut, to the thing that drives revenue.”
Mark Samuels’ May 22, 2018, article warns readers of the many pitfalls associated with digital transformation even as it acknowledges its importance to business renewal. A few years later, this urgency to transform into digital companies is as intense as ever. Like the acceleration of remote work, the pandemic pushed up the digital transformation agenda for everyone.
Covid-19 created the opportunity for new businesses, as well as new types of businesses to emerge. According to the earlier referenced survey, the number of new business start-ups has doubled in the USA since 2019. During Covid-19, however, many workers in the United States were furloughed, laid off, or simply dropped out of the labor force for other reasons, and thereby embraced the opportunity to create the start-up of their dreams. New job titles have appeared on the horizon. For example, the research company Econsultancy tracked the use of the chief data officer title on LinkedIn for two years. In April 2016, 2,899 people were identified as chief data officers; by February 2018, there were 11,418.
Because of the changes brought upon by the pandemic digitization increased faster than ever thought to be possible and pressured many companies to move faster than they would have liked. It is now an on-demand economy (compliments of the cloud ecosystem). This is a new industrial revolution driven both by fear of digital disruption and the opportunities created by the cloud ecosystem.
The disruption caused by Covid-19 also offers a path to higher productivity and broad-based growth. Digital enterprises like Netflix, Google, and Facebook will only continue to get bigger. The Amazon model of fast and direct delivery will continue to blaze a path through online shopping.
Although the pandemic has contributed to a slowdown of globalization, the world has grown too integrated for globalization to be stopped. According to The Economist magazine, the biggest missing piece of the global puzzle is for business and government leaders to make interdependence work with resilience. Technology, and how people use it, will surely play a critical role.
Even before the pandemic lockdown, social media, mobile, analytics, cloud computing, and the Internet of Things pressured companies to become more digital. Digital technologies deliver ubiquitous data, unlimited connectivity, and massive processing power. Digital technologies enhance both the customer experience as well as employees.
Becoming a digital company means delivering new and improved product features. Too many executives rush into transforming their companies to become digital. Digital business transformation is a long journey. Leaders need to commit to the long haul while sustaining existing business.
Take notice of industry trends and identify which ones will have the biggest impact on your organization. Identify where your company has the greatest competitive advantages. Play to those strengths. Build relationships with providers who are dedicated to your success and whose expertise you can leverage.
The first part of this blog set the stage for what follows.The coronavirus pandemic slowed us down. At that same it has pushed us into our homes to work. The pandemic has, and continues, to accelerate technological advancements. The novel virus has physically slowed each and everyone of us. And it has slowed the economy. The Brookings Institute reported that our economy has entered a contraction.
There is much we still don’t know about the coronavirus, We also don’t know how the lock downs across the country will affect our business and our economy long term. This is all uncharted territory. While all of this true, technology has been a life-saver for many businesses.
So, how is technology going to keep the USA in business and help the economy to recover?
The supply chain for US companies is long and complex.
Goods manufactured here in the USA have multiple supply vendors. The supply chain cycles in weeks – not days or hours.
We pick up an item at a big-box store or the local hardware store. We don’t consider all the suppliers and technology it takes to get that product on the shelf.
The supply chain has slowed for some industries. Our supply chain technology is still in place and working. It’s ready to fire on all cylinders again when called upon to do so. We must monitor our supply chain.
In a Forbes article, Jaume Ribera of the IESE Business School contributor, warns of the “bullwhip effect.” This is when fluctuating consumer behavior impacts the supply chain at all levels.
2. Technology Enables Employees to Collaborate & Communicate with Clients.
Most businesses have been hard hit by COVID-19. There are others that have been flooded with new clients. They are struggling to keep up with demand.
The VoIP (Voice over Internet Protocol) video/audio communications companies are perfect examples of business sectors that have seen a spike in demand. Companies use applications like Microsoft Teams, to give telecommuters the same experience they had at the office.
Because of video and voice conferencing technology employees of companies across the USA are able to work from home, keep their jobs, and contribute to the ongoing health of their business.
3. Technology Supports Geo-Diverse Workflow.
Before the USA was impacted by the pandemic, many companies were already heavily investing in industry-optimized cloud workspaces, Microsoft 365, hosted servers, and cloud-based data backup/disaster recovery platforms.
Those who invested early in these technologies are now able to see their investment pay off exponentially. Competitors slow to adopt cloud-based technologies are having to scramble to retool their IT environment. Some have had to shut their doors. Companies already in the cloud are in a good position to push through this crisis. They can maintain workflow and business continuity.
When the post-mortem is done on the business impact of the COVID-19 crisis, cloud-based technology may very well be the hero of the day. It may be the driver that kept our economy from slipping into complete disarray.
4. Technology Undergirds the Public Health Message.
There has never been a time in history like this. Government and health officials can disseminate information. Our national telecommunications, internet, and wireless infrastructure may be at capacity. Our backbone of critical technologies is holding. It is playing a key role in the health of the workforce.
Technology giants like Amazon, FaceBook, and Google have stepped up to the plate to squelch the spread of misinformation. They’re replacing it with up-to date factual information.
Blair Levin of the Brookings Institute writes, “all of this internet use is putting more pressure on our broadband infrastructure. Just in the past few weeks, data demands have risen in nearly all categories. The previous peak has become the new average, and the surge is starting to threaten the quality and speed of content downloads. As shelter-in-place directives spread and demand increases, the question lingers of whether our broadband infrastructure can support the new normal.”
Well, the Internet system is working and handling the load. This crisis has reminded the nation it needs to keep up to ever increasing demands.
We need to continue upgrading our broadband infrastructure.
Health authorities are able to deliver critical information. This information is accurate. Distribution is by way of their websites and other trusted sources.
Employees are able to stay safe from the virus. They’re able to continue working remotely. One day this will be over. The returning workforce will be healthier than they would be without access to the disseminated health guidance.
5. Technology Enables Testing and Contact Tracing.
MIT has developed technology that enables your Smartphone to track where you’ve been. At the same time it preserves your privacy. You want to know that everyone around you is safe. At the same time, you don’t want the government tracking where everybody is going. MIT already has an AI-powered device that lets doctors monitor coronavirus patients remotely. The system is called Emerald. It is being used in some assisted living facilities. TheNextWeb reports that, Emerald aims to reduce the risks faced by healthcare professionals treating COVID-19, who are often exposed to the highly infectious disease without adequate protective gear.
Emerald could play a particularly important role in assisted living centers and retirement homes. The residents of these facilities are particularly vulnerable to the disease.
Experts are in agreement that major part of getting everyone back to work, and helping companies get back on their feet, is a healthy workforce. Providing healthcare professionals with the necessary technology to test, report, and contact trace are crucial to this effort.
On April 10th, The Economist reported that Apple and Google announced plans to work together to develop a way to track the spread of the COVID-19 virus. The unification of these two tech giants will make it easier for others to build contact-tracing apps that work without modifying either platform. Of course it raises a question. “If tracing apps are widely adopted, they must make people want to use them,” says Ciro Cattuto, an epidemiologist at the University of Turin, in Italy. “People need to feel like they’re contributing to a common good.”
6. Our New Appreciation for the Use of Digital Transformation Technologies.
Marketers for innovative technologies have traditionally had a challenging time convincing some leaders to invest in the future.convincing some business leaders that now was the time to make investments in newer, more efficient, cloud-based technologies.
Investing in technology that drove digital workflow transformation was seen as “nice to have” if “we can afford it.”
But when COVID-19 shifted the ground under the feet of U.S. business, those who had put money into cutting-edge business process technology were better positioned to ride out the storm. Some leaders, like the COO of the Clipper Corporation, Nancy Hejran, know that, one day, a disaster is going to happen. When that day comes, they want their data to be safe and secure.
These technologies will help the USA maintain a competitive edge in the global marketplace when COVID-19 has become a memory.
7. Technology Supports the Retooling of Companies for the Post-COVID-19 Economy.
There are yet many uncertainties, there is one thing with which everyone seems to be in agreement. Things aren’t going to snap back to “business as usual” once this wave of Coronavirus has passed.
Company leaders are looking at what their business will be post-COVID-19. For some, the course alteration will be minimal – hardly noticed. For other businesses, the idea of “business as usual” will need a new definition. It is sure to be shaped by the demands of our ramshackle economy and available technologies.
How will the coronavirus change the way we do business? How will it change the global business climate? After all, we are in this together.
We will explore the answers to this question in next week’s blog,
“This changes everything.” We’ve heard this many times before. Also, “This time, it’s different.”
Usually, it’s not different. Things feel different for a little while, and then things return to normal.
This time, I think, truly is different. The COVID-19 pandemic has forced most businesses to close their doors. Conferences, concerts, and sporting events have been cancelled. And companies have their employees working from home. More employees now work from home than ever before.
Remote work probably is here to stay. For that reason, honing your remote work policy is my number one recommendation during the pandemic. I also recommend working on and practicing your disaster and contingency planning policies, storing sensitive data centrally, and encrypting sensitive information.
A little background on me: I’m a former CIA officer, so I know a thing or two about traveling and working remotely. Almost 15 years ago, I started working “remotely” under minimal supervision. My work was representing the US Government in meetings with other governments. These were countries most people have never heard of.
When I left the Agency, I found myself consulting and working remotely for companies throughout the US and throughout the world. My clients extended as far away as Poland and Ukraine. I never met my clients Poland face to face. The business was entirely remote.
I co-founded a company. My partners and investors were based in Boston. I worked, you guessed it, from home. My responsibilities necessitated travel. I had to spend some personal time with my team in Boston. I spent about one week each month onsite.
The amount of time needed on-site could vary. While my startup required a good deal of me being onsite, many consulting projects were done remotely. I’d say most any job can be accomplished remotely.
There has been significant discomfort in the past about remote work. I have experienced this first hand. As I rose through the ranks at the CIA, people wanted me for increasingly senior positions. My working from home became more of a problem for my supervisors. Companies might be comfortable with a developer or designer telecommuting. They are definitely not comfortable when it comes to a job that involves managing a team. Last January, I had discussions with companies who loved my skills and experience. They wanted what I had to offer. But the distance and telecommuting was a deal-breaker. So they backed out because they were uncomfortable.
Technology has made Location Irrelevant
Before the coronavirus, management and HR policies were stuck with the old ways of doing things.
The need for physical distancing has forced us to work from home. Many business leaders, managers, and even employees were uncomfortable with the concept. Most will find remote work isn’t bad or scary. Many will even become comfortable with remote work as standard policy. An April 6, 2020 ZDNet article reported that 74% of CFOs say they expect to move previously on-site employees remote post-COVID-19. Gartner found that a quarter of respondents will move at least 20% of their on-site employees to remote work permanently.
Pandemic Recommendation #1: Hone the Remote Work Policy
Remote work is here to stay. Remote work maximizes worker time by cutting out commutes. It decreases the need for parking and office facilities. It saves energy too. Not as much gasoline is used. There are fewer traffic accidents. There is less pollution because people are not driving to work en mass.
But remote work also raises a whole new set of security issues. How do we keep customer or other sensitive data secure when that data is in an employee’s home?
Do you remember the Equifax incident? Equifax couldn’t be counted on to patch its centralized systems.
Their systems contained huge amounts of personal information. How can we handle personal information printed on little Johnny’s color printer? No company wants to be responsible for the next Equifax-type incident because its employees are working from home.
Having employees work from home presents more vulnerable endpoints. “More personnel telecommuting adds to cybersecurity risks. These people carry devices packed with data. “Opening remote access creates more challenges,” according to Parry Aftab, Executive Director of The Cybersafety Group. Be sure you have considered endpoint security as part of expanded remote access.
And what happens if a worker is injured while working from home? Will they be eligible for Workers’ Compensation benefits?
For these reasons, my number one recommendation is to hone in on your Remote Work Policy. If you don’t already have a remote work policy, then you need one right away. What is the policy now, and what will it be after the crisis is over. If you do have one, now is a great time to review the policy. Make sure it still fits today’s needs and contexts. Update the policy as needed.
The policy should include the expectations of employees. What security measures are employees expected to use at home. Clarify legal liabilities. How will you protect privacy and remain GDPR and/or CCPA compliant? What are the company’s policies on equipment use and repairs? A complete Remote Work Policy will address these issues.
Ensure that employees maintain a safe remote work environment. Secure their devices with anti-malware software. These devices should have personal firewalls, and regular patching for software vulnerabilities.
A few years ago, I was walking the halls of RSA with one of my clients, helping them make sense of the complex and confusing world of cybersecurity. RSA is *the* conference for cybersecurity. 45,000 people attend each year including more than 600 vendors. We were walking the expo halls. We saw an endless supply of hi-tech security offerings. There were vendors offering proactive protection. Some had advanced threat detection, while others had automated or AI-augmented remediation tools.
Out of the 669 vendors at RSA, how many were there to help companies prepare for disaster recovery and contingency plans? I didn’t see one. When it comes to pandemic, we’re mostly on our own. There is no Coronavirus as a Service (CaaS). When we face potential times of crisis, it’s a good reminder to test our continuity plans. If there are no continuity plans to test, then it is vital to create them.
It all starts with your business continuity & disaster recovery plan. Such a plan is a standard part of a NIST 800-53’s CP-1.
It includes strategies like having alternate data storage sites. Alternate data storage sites are important if the main storage site becomes inoperable or compromised. Backups should be in multiple locations far from each other. If one is on the west coast of the United States, the other should be on the east coast. The midwest is also a very good location for remote workers. That region is good for fail over data centers or other cloud resources.
You will want to review your plan. Identify and account for all assets, both technology and human.
Review alternate operations center options. Current areas of operations may become inaccessible. A pandemic may make it unsafe for people to congregate in one place. This is a good time to review or create work-from-home programs. Consider remote fractional vCISO services. Ensure you can maintain your security operations even if employees can’t physically come to the office.
Pandemic Recommendation #3: Store Everything Securely
With so many employees working from home, it’s easy for sensitive information to leak. Remote work often involves creating and editing work-related information. These can be emails, Word documents, and Excel spreadsheets. A customer’s personal identifying information could be left on a personal printer. Sensitive business information can end up on a CD that gets misplaced. There are number of possible security mishaps.
Imagine you recently became GDPR compliant. At a cost of more than $100,000 for 74% of organizations, according to a CPO Magazine article. If you don’t protect personal information at your worker’s homes, you might still be facing a GDPR fine. According to the UK Information Commissioner’s Office, a company in England was fined $340,000 for leaving documents with personal information unlocked,
To reduce this risk, it’s important to store files in a centralized location. A secure cloud is the best location. If the information stays in your cloud, it’s much less likely to end up somewhere it shouldn’t be.
Pandemic Recommendation #4: Encrypt Data
When more employees work from home, it’s more likely that their devices will be lost or stolen. Encrypting these devices prevents others from reading and using the information on a stolen or lost device. Full disk encryption on personal computers, phones, and tablets is a good method. It will encrypt all storage on the employee’s device. Or at least create an encrypted partition to store sensitive data.
Advanced Encryption Standard (AES) is a good encryption standard to use. The US Government uses AES to keep classified data secure, according to an article in TechRadar.
Even if an employee’s computer is encrypted, there are security risks. The data may not be encrypted when it’s in transport. If an employee has full-disk encryption, the data will not be encrypted in transit. Ensure that data is encrypted before transit. This way anyone who intercepts the data cannot do anything with it. Another good strategy is to set up a secure protocol like Transport Security Layer (TLS).
Technology can go a long way to keep your data secure, but security is essentially a people business. Most breaches occur when people make mistakes. There is no substitute for educating your team. Train and retrain them on the fundamentals. Establishing standards for shutting down each day is a good idea.
Telecommute, remote work, work from home, flexible location. These are all common terms, depicting the ability to do your job from a location other than the work office. These terms have been on everyone’s mind lately. They’ve joined the lexicon along with words like coronavirus, pandemic, and physical distancing.
The government is closing down operations deemed non-critical. More and more state officials are urging people to stay at home. Companies across the globe have to increase their remote workforce or shut-down altogether. Modern-day technology enables employees to work from home and keep operations afloat. Many positions can make the transition to remote work. These include virtual assistants, customer service, sales, IT professionals, writers, designers, and more.
Many Positions Can Transition to Remote Work. For those that can’t, cross-train your staff and shuffle talent in order to leverage their experience with the company.
A recent article by the New York Times reported that over 158 million Americans have been ordered to stay home due to the Coronavirus. Britain has an even more stringent lockdown policy. They have a country-wide ban on meetings of 2 or more people. It’s not known what the numbers of people working from home are. At least not at the moment. The popular web conferencing SaaS company Zoom noted that it had more active users in the past couple of months than it had all last year.
In a May 5, 2020 article in Forbes magazine, Wayne Rush warns that “telling companies to simply have their employees work from home is easier said than done. Not every company has the resources, the training or even the bandwidth to support an en masse move to remote work. In addition, for many companies, a move to working at home requires a significant shift in their corporate culture, something that may be even harder to accomplish than any physical requirements.” The article goes on to suggest doing some incident management exercises. Well, the time for practicing these disaster responses has ended. The window of opportunity has closed. It is true that, as Jack Gold states in the Forbes article, “companies are really going to struggle.” But overcoming these struggles, whether they’re technical or not, is going to make our companies stronger and better prepared for the future.
PERKS WORKING FROM HOME
There are obvious perks to be working from home. For example, there’s no commute, you can be comfortable, and your pets get spoiled having you home all the time. There are also advantages, which may not be so obvious, for the companies. In this Owl Labs report, we see that in the US alone, 48% of workers were allowed to work at least once a week from home. A whopping 30% could work from home full-time. We see some interesting stats on job satisfaction and pay as well. We’ll get into employee availability, cost-savings, and the technology behind it all a bit later. For now, let’s do a deep dive into the question. Why is a work from home option so beneficial to employees? How does it present such an advantage to the health and prosperity of the company?
A remote work environment liberates the totality of the company. No longer are the HR options confined to hiring candidates in one geographic region. You are able to pull job applicants from around the globe. This gives a major advantage in the size of the talent available. Not only the size but the quality of the applicants will go up. So there’s an increased talent pool. You can find the best talent available. You will also tap into a diverse workforce. There’s also an ancillary but real boost to the company’s image.
THE BENEFITS GO BEYOND AN ENHANCED SOPHISTICATED CORPORATE IMAGE
When a company advertises a work from home option, it demonstrates a couple of things. Both come across as sophisticated and attractive. It demonstrates flexibility and agility. It also bespeaks a culture that pushes the edge.
A Fast Company article reports that hiring workers from all over creates more diversity and other possibilities. More expansive regions mean less racial, age, and gender biases. For example, mothers will have an easier time re-joining the workforce after long stretches of staying home. Another major advantage to employers for hiring remote workers is salary. Remote workers don’t get paid less. Cities like New York, San Francisco, Boston, and Washington, D.C. are expensive areas to live in. Companies can hire talent away from their headquarters. Comparable employees can found in locations where the cost of living is much lower. This allows the employee more flexibility when it comes to salary. Companies have more leverage to negotiate.
Being able to offer telecommuting options to an employee is an actual company benefit. Telecommuting, when it is available, is listed as a benefit on a company’s website. It’s a perk added to a career opportunity ad. You can often find it alongside retirement options and vacation policies. It is also usually touted throughout the hiring process. There’s a reason for it. Telecommuting is a way to lure those that are familiar with working from home. Some professionals have always wanted to work from home but have never had the option. Those who have worked from home, either partially or full-time, often seek out similar jobs. and companies that embrace this type of culture in their next role. Job satisfaction can come from having a strong remote workforce. This satisfaction yields productivity.
Remote workers tend to be more satisfied because of the autonomy it brings. At home, there are fewer distractions (well, in most cases). They have more flexibility in their schedule. Allow employees to be autonomous. They’ll have an increased sense of ownership and freedom. In an office setting, there’s a need to conform to certain things like office attire, hours and a cubicle or desk. The Owl report shows that 71% of remote workers are happy in their current role. Only 55% of non-remote workers are satisfied. Job satisfaction yields productivity. In turn, job fulfillment results in less turnover in the workplace.
Having remote employees means much less overhead. You don’t need the office space. The cost-savings alone are reasons to get behind this movement. The cost of space in San Francisco can be around $80/sf. New York City hovers around $90/sf. The cost incurred for remote working space is of course non-existent. The cost of office furniture is another major factor. A high-end office chair can cost a company between $800 to $1,000. Companies have not provided stipends for home office use and expenses. As the current situation continues, that may change. A good case can be made for on-going telecommuting even after the coronavirus crisis comes to an end. In such a situation, some companies will offer reimbursement programs for home offices.
Some employees have high-speed internet connections at home. Some do not. Some are faster and more reliable than the office network. Embracing work from home, employees tend to use BYOD.
If an employee is operating in their own home, and on their own time, why not let them use their own equipment. BYOD adds more flexibility. Most people make use of their personal devices and computer set up in as much as possible. This is especially true if they have a more powerful laptop than the one issued by the company. Think of a company’s infrastructure. The telephones. The Network. The HAV. These become cost savings when large portions of the workforce do their job from home.
Old technology prohibited the work-from-home option for many businesses. Today, that’s no longer true. Companies can remove any obstacles allowing employees to work from home.
THERE ARE MANY TOOLS TO HELP WITH THE TRANSITION
Look at the hardware available today. The quality of wireless headsets (Plantronics and Jabra) have eliminated background noise. Having a Conference call at home is part of regular business life. There are desks that you can raise or lower as needed. These types of workstations provide better energy levels for those who sit many hours in a chair. Other items include multiple monitors for extended viewing. These are particularly useful for doing design work. There are laptops that fit any task requirements.
Web conferencing software (Zoom, Web-Ex or Skype)s for Business can work anywhere. Attendees have the option to use video or have audio-only meetings. Collaboration is key. Keep employees productive within groups. Keep them communicating. The use of tools such as Slack can keep information flowing.
Slack, a simple SaaS solution incorporates single chat or group-chats. It features system notifications and simple file sharing for your entire organization. The pricing is straight-forward. Telecommuters needing technical help can make use of TeamViewer or RemotePC.
Having your data backed up to the cloud is also important. Your computer is not on the company network. Syncing your work to the cloud is as simple as using Microsoft OneDrive or Google Drive. Time tracking tools can report on how long it takes to work on various tasks. They can tell how long you spend on different web pages.
The coronavirus has provoked an exodus from the corporate office to the home. The coronavirus physical distancing might be short-lived or longer-term. How business leaders manage their remote workers will determine the level of productivity. Communication from managers will have much to do with job satisfaction.
There are many SaaS-based apps available. These applications keep employees engaged and available. They also have the flexibility fo step away for a break. It’s a win-win for employees and their employers.
Job satisfaction and productivity are up because of remote work. The question is how will you institute a proper policy? The details will be different for each business. A recent article in Glassdoor proposes a basic approach. It advocates “adequate technology, disciplinary excellence, and clear communicative instructions.”
Employers now have more options to hire cream-of-the-crop talent. They can focus on skillset over the location of a candidate. Working-from-home gives business leaders more time to focus on productivity and bolstering revenue.