If there was a silver lining to the COVID pandemic it was in exposing vulnerabilities in the way companies operate their business. As lock downs and work-from-home orders spread across the country, companies scrambled for their employees to effectively work remotely.
MSA Professional Services, a 350-employee-owned civil engineering and environmental firm located across four states, was one such company. You might see their work as you drive passed a park, a reservoir, or a public activity center. Satellites orbiting Earth record the environmental and community impact of their thoughtfully designed works from outer space.
MSA’s work requires real-time collaboration with project managers or contractors in the field. Management has known for some time conventional application delivery and desktop management technologies wouldn’t be able to keep up with growing demands.
Months before anyone had even heard of COVID-19, the leadership at MSA was looking at the best way for them to migrate their IT environment to the cloud. Like sculptors chiseling away at a block of marble, the process began to reveal what the right cloud design should look like. Leadership knew they needed control of their information. They needed their data to be secure; and, perhaps most importantly their engineers needed to work on heavy-duty 2D and 3D files on resource-hungry applications from home.
IronOrbit solved the problems of end-user performance with GPU-Accelerated INFINITY Workspaces. Whether it’s fifty users or a thousand, engineers enjoy an even better and more highly responsive experience than they’d get from a high-end physical workstation. Since scalability is built into the design, MSA found that adding or subtracting users was not an issue.
SUPERIOR COMPONENTS RESULT IN A SUPERIOR SERVICE
An important aspect of IronOrbit’s delivery of high performance at scale is our use of Nvidia’s Quadro Technology. This technology enables us to deliver rapid deployments of virtual applications and workspaces. MSA engineers can view and work with large 2D and 3D models with efficiency and increased productivity.
“WE NEED MORE CONTROL & SECURITY” – MSA Leadership
As these specific requirements came into focus, it narrowed their field of view as they considered different cloud service providers. Because of the level of control they wanted, together with the necessity for tight security, they knew they were looking for a private cloud approach.
But not just any private cloud.
The delivery of services from the end user’s perspective had to be fast and seamless with no latency or drag of any kind. There’s nothing worse for a designer or engineer than to be working on a modern app like AutoCAD or Revit, be in the home stretch of finalizing a project, and have to deal with jumpy, erratic responses from a mouse or a stylus pen.
…AND ONE MORE THING
To make the challenge even more interesting, many of the engineers live in rural areas with sub-standard internet connections.
Senior Systems Engineer Mike Albitz was leading a series of proof-of-concept drills with IronOrbit’s INFINITY Workspaces when the pandemic erupted. “When the pandemic broke out, it escalated the whole process,” said Albitz. “When COVID-19 started, we were able to provide latency-free desktops to our engineers with slow home Internet connections using IronOrbit. This was an invaluable option to keep our teams productive.”
CLOSE COLLABORATION WITH CLIENTS MAKES ALL THE DIFFERENCE
During the process of moving to the cloud, there will be technical challenges that pop up from time to time. The key is to address them as quickly as possible. This requires close communication and transparency. Built on a genuine commitment to customer service, IronOrbit onboarding teams maintain a high-touch with clients throughout the process and beyond.
Good luck getting an actual person to answer a question if you’re using a public cloud. Close client support just isn’t part of their “do-it-yourself on our platform” business model.
This may be true of other private cloud companies as well, but not with IronOrbit.
For us the standard is one-on-one human contact availability 24/7.
WHAT HAPPENS IF SOMETHING GOES WRONG?
It’s important to know that public cloud providers do not come standard with recovery time objectives (RTO) or recovery point objectives (RPO). It’s an add-on cost. With public cloud services, many features will fall under the category of an add-on cost.
IronOrbit offers comprehensive packages for predictable monthly fees, including standard 48-hour RTO and 24-hour RPO.
STRATEGY LEADS TECHNOLOGY (CONCLUSION)
MSA leadership was ahead of the pack going into 2020, and they’re still leading the way in the industry. They knew that they wanted to move into the cloud, and they realized that it had to be a high-impact, custom cloud and hosted desktop solution designed with AEC processes in mind.
The IronOrbit team applauds the long-term vision of the MSA leadership. They anticipated their need for better application hosting solutions and embraced the future of AEC cloud computing – INFINITY Workspaces. MSA put the focus in the right place. They explored technology based on their business operations and growth objectives.
What about you?
How well are your designers and engineers doing with off-the-shelf work-from-home solutions?
Have you gotten into a cloud environment that hasn’t been architected specifically for GPU-heavy workloads?
Let us give you a virtual tour of the INFINITY Workstation and discover what go-anywhere design efficiency combined with granular control and security can do for your business.