Author: John McMahon

Why Every AEC Firm Needs to Move to the Cloud Now

Cloud computing is the future of everything digital. Modern IT environments use it. “Modern IT” is now hosting its infrastructure in some form of the cloud. Moving to the cloud is especially important for architects, engineering, and construction firms (AEC). A 2017 Sage Survey found that most of AEC firms had already moved to the cloud. It was quite a jump from an earlier survey conducted in 2012 when only 16% of construction contractors had migrated to the cloud.

That’s why most of them are on the cloud in one form or another. The AEC industry is highly fragmented, data-intensive, and project-based. Designing, building, and repurposing require all the traditional disciplines you’d expect, but also many ancillary areas such as energy, environment, and waste.

The Journal of Cloud computing: Advances, Systems, and Applications reported that sharing data and supporting coordination between people involved is difficult and reliant on third-party tools to support such capability. “We believe cloud computing provides a more efficient and robust mechanism for individuals within the AEC industry to collaborate and share data. Work is already underway in the AEC sector for developing data and process models to enable greater interoperable working between project participants.”

This research has led to the development of the concept of Building Information Models (BIM) – a design process that looks at a building’s life cycle. The BIM concept helps designers and others see how a building will use resources before it’s built. BIM was an evolution of ideas.  Start with a powerful digital drawing tool and then evolve it into a much more sophisticated program. The software works in partnership with the designer or architect. A set of drawings becomes an interactive database. When the designer draws on the screen, the BIM system computes the properties of the building and even suggest improvements for everything from energy efficiencies to people flow while costing out every conceivable option. Every variable is built into the AutoDesk software. Any design changes are immediately reflected in revised cost estimates. It tells how much energy the modified design will save. The architect is working with a set of drawings and a data model that understands the whole building as a three-dimensional living system. Keep in mind that BIM includes all the information about a building. It should be a complete 4D virtual repository of the data associated with the structure from beginning to the end of its life.

 

Being on the cloud facilitates hiring, and retaining, some of the best talents all over the world.
THE CLOUD ENABLES REMOTE COLLABORATIVE TEAMS to work seamlessly together on complex projects.

Collaborative working environments have been long-standing key aspects of AEC workflows. Traditionally, those collaborative teams had to commute to one centralized location. Today, offering work environment flexibility (home office or corporate office) has become somewhat of an expected perk. This was a trend long before the coronavirus reared its ugly head. Now, there are government mandates pressing the point even more. We’re all being forced to work from our homes. Coronavirus aside, future AEC firms don’t want to have their collaborative teams tied to one physical location. Not any more.

Jennifer Howe, VP of SMMA (an architectural firm headquartered in Boston) and acting president of the ACEC organization, Massachusetts Chapter says, “As much as I don’t want to be working from home, there are times when I need to be working from home. Our IT staff had us set-up to work remotely, but it wasn’t the same as what we have now with the cloud. I can be on my laptop with IronOrbit and see everything the same way as we see it while we’re in the office.”

She recognizes that it’s more of an employee’s market now. “The ability to offer talented candidates the option to work from home is an added incentive to join your team.” That’s especially true when nothing is lost while moving from the office workstation to your mobile device-of-choice working at home. But there are other reasons to migrate to the cloud.

A much more enhanced remote work experience is not the only reason to move the cloud. The biggest, more critical reason, is security. But it can’t be just any cloud solution. , The cloud environment needs to customized to the unique needs of the firm. Jennifer talks about the biggest threat every firm faces. “Ransomware attacks are a tremendous concern. An ACEC Mass member firm had a recent incident where they were hit with a cyber-security breach. That was very concerning to our entire chapter. ACEC actually hosted an informative event where they shared some of the issues that they had. For SMMA, as government contractors, we need to be very protective and careful with the information that we have.”

Just a few short years ago, Google Drive and DropBox were the popular options between those who wanted to share large files. Those options weren’t great at protecting intellectual property. Concerns over security justifiably kept many AEC firms from utilizing them.
In addition to state-of-the-art firewalls, antivirus protocols, malware filters, and encryption, a truly holistic approach to security includes 24/7 monitoring.
Industry-Wide Concern for Security Is At An All-Time High

Carlos Charry is the Director of Technology for SMMA. He says security has been a top concern for everybody. “One of our competitors got hit with ransomware a few years back. It made me look at our own situation and ask, ‘Are we prepared for this?’ I knew we weren’t ready.”

The level of security provided by IronOrbit – the firm’s cloud solution provider is far beyond anything they could have accomplished on their own. The entire IT infrastructure is protected by state-of-the-art firewalls, antivirus protocols, malware filters, and encryption. The security doesn’t stop there. There is an entire team of engineers, rotating around the clock, monitoring the data centers for any type of potential security threat.

But Carlos adds, “The question of security aside, you still have to keep up with technology. That means having your IT infrastructure on the cloud. The cloud provides faster updates. Just keeping all your applications up to date saves you a lot of trouble. Most of my time before the cloud was spent handling IT issues.  Things like the network not being responsive or our server going down. I spent time on things like that and couldn’t devote myself to what I truly love to do which is to improve our business processes. I want to make them better so the company can become ever more efficient.

Carlos continues, “The cloud has enabled us to hire anyone anywhere in the world. The employee just needs a PC and an Internet connection of some kind and they can utilize our tools. We currently have people working for us from Maine and New York. Since we’ve moved to the cloud, my headaches have been reduced. Once an employee is connected to the cloud, I don’t have to worry about it. I know the data is automatically being backed up. My worries are basically gone.”

FINDING THE RIGHT WAY TO COLLABORATE IS CRITICAL TO RUNNING AN EFFECTIVE BUSINESS

Jennifer says, “Working with Carlos, our IT director, we’re always looking for better ways to do our work. SMMA is a full-service design firm. Collaboration is the key to our success. Finding the right way to collaborate internally and collaborate with our clients is a critical part of running an effective business.

MOVING TO THE CLOUD. WHAT IS IT LIKE?

People were hesitant at first. The cloud environment is different from having your server on the premises. It’s different. “As we were going up to the cloud, and trying to figure out how to use it, they weren’t sure at first what to expect. Is it going to make my life better or worse? Finally, through effective collaboration and communication, we found it to be an invaluable tool. I find that I can access whatever I need wherever I am.  One of the things that surprised me was being at a client meeting and just being on wi-fi and act as if I were in the office. I’m able to pull up any document I need at any time. For example, I do a lot of government work. When I’m doing a client visit, I often don’t have wi-fi available to me. No worries. I just turn on the hotspot on my phone and still be able to open up a CAD drawing. You’d think that would be impossible to do, right? But it really works quite well.”

 

Being able to be remote and share a CAD drawing on your laptop using the hotspot on a smartphone is amazing. “You think it’d be impossible, but it actually works very well.”

 

Hector Inirio is the Design Technologist. He says, “That the most attractive aspect of moving to the cloud was a blend of things. There are many aspects of advanced IT that are beyond our expertise such as high-end security threats. Ransomware is a good example. I really liked the fact that cloud technology democratized our computer systems. We’re not transferring any data from our local workstations. The workstations themselves, really become more like dumb terminals. So, no matter what kind the computer was at a particular desk, they all now respond like high-end machines.  Previously, due to cost, we’d only have some users on higher-end machines. The ones who didn’t need the computing power were working on equipment with less computing power. Now, all of them respond with higher specs.”

“I really liked that cloud technology democratized our computer systems. It made all of them perform like higher spec machines” – Hector Inirio

The computer terminals become virtual desktops because they are hosted by the external cloud server. Any slowness or frustrations you’ve experienced with your current Internet connection go away. Once users log in to the hosted desktop you’re using bandwidth from the cloud. There are separate gigabyte connections to the Internet. Your bandwidth virtually becomes unlimited.

The technology needed to aid the construction industry’s complex workflows hadn’t become available until the past few years. There are now plenty of SaaS solutions available to make full use of what cloud technology offers. Most contractors are implementing cloud solutions. The few who are not risk losing any competitive edge they had. These firms are also in danger of becoming irrelevant as technology advances at exponential rates. They simply won’t be able to keep up. Remaining current with the speed of technology means being able to focus on human capital.  These are qualities like talent, skills, know-how, empathy, and creativity. All of these are undervalued human assets to unlock. You won’t be able to leverage this human capital if you’re stuck in the mud because your technology isn’t current.

MAKE FULL USE OF THE BENEFITS

Construction companies already on the cloud should evaluate if they’re making full use of being on the cloud. There is another benefit of cloud computing. Construction companies should be cashing in on the ability to store tremendous amounts of big data files onto more powerful machines. More can be done with fewer resources. Anywhere there’s an Internet connection you’re good to go. Being on the cloud removes hardware limitations, prevents loss of data, dramatically improves security (if designed correctly), and improves accessibility.

One of the key issues within the industry is the storage of building data throughout the whole life of the building. Data processing is also an important concern for the industry. During construction, a large part of the work takes place on-site where computing resources, up till now, have been non-existent.

The cloud offers data processing power. Drones hover over construction sites and take pictures with detailed GPS coordinates and metadata. Stitching these images into an orthograph requires more processing power than typical computers can muster. Visiting job sites can take hours. Now construction sites can be viewed via a SaaS platform. A design captain or engineer can get a real-time view of the location from anywhere in the world, and on any device. This technology also makes sharing data much easier. There’s a misconception that data becomes less secure on the cloud. It turns out the opposite is true. That is if the new cloud environment has been designed with tight security in mind. If the data is kept at a Level 3 Data Center with round the clock monitoring, cybersecurity is on an entirely different level. It’s in a league of its own. One that isn’t possible for on-prem servers or public clouds.

The Coronarvirus Tests Global Readiness for Remote Work
As the threat of a coronavirus pandemic wipes away trillions of market value dollars, the largest mass exodus from the traditional office is underway.
The coronavirus threat pushes the question, “Are we ready to have our employees work from home?” Organizations want to do whatever they can to help contain the spread of the virus.

One of the top healthcare conferences of the year HIMSS canceled at the last minute. Everyone knows why. The canceled HIMSS conference was only the first of a series of conference cancellations this month. How many more conferences are going to be canceled. Only time will tell. A click survey online shows that Google, Intel, FaceBook and Twitter have canceled many of their conference plans. The South by Southwest, or SXSW Conference, has not yet buckled under pressure to cancel.

Andrew Keshner reports in a MarketWatch article that, “As the Coronavirus spreads, companies are increasingly weighing if they should, or even can, have workers do their jobs from home.” The article goes on to announce that Twitter told its 5,000 employees around the world to work from home. The BBC News reports Twitter’s head of human resources Jennifer Christie said, “Our goal is to lower the probability of the spread of the Covid-19 coronavirus for us – and the world around us.” Twitter has been developing ways for employees to work from home. Their mandate moving forward is to enable anyone, anywhere to work at Twitter. Twitter’s began moving to a more mobile workforce before the coronavirus. Now, many companies are taking steps to enable employees to work from home. Asian-based organizations, the ones that could, have already implemented work-from-home options. Several giant multi-national companies such as Citigroup have restricted travel to Asia.

The Best Advice: Plan and Prepare

The media seems to report on the idea that there are only 2 states you can exist in. One is ignorant bliss. The second is a state of panic. There’s a wide territory between those two extremes. People should not panic. They should be aware of what’s going on, have an appropriate level of concern, and respond. People need to consider what’s going on so that they can take action. Managing risk is an important part of life. It’s also an important part of leading a business. Understand the risk. Understand what might happen, and make decisions to keep business moving.

Centers for Disease Control, or CDC, has announced they can’t contain the coronavirus. So that means we’re down to implementing mitigation strategies. This means the CDC is going for non-pharmaceutical interventions (NPIs). This translates to things like closing schools. Mitigating strategies also include preventing people from attending large gatherings. If necessary, issue self-imposed quarantine orders. If self-imposed quarantines don’t work, CDC will issue a contained quarantine order. This means there’s no choice in the matter.

The CDC recommends that companies encourage telework. “For employees who are able to telework, the supervisor should encourage employees to telework instead of coming into the workplace until symptoms are completely resolved. Ensure that you have the information technology and infrastructure needed to support multiple employees who may be able to work from home.” There have been technologies enabling employees to work remotely for some time now. And the interest has grown over the years. It has been a matter of just deciding to offer that flexibility to your employees. Managers have to determine the ratio of working in the office with working at home.  It’s more of a leadership decision rather than any limitation of the technology. But the coronavirus threat will certainly act as a catalyst accelerating the adoption of remote collaboration tools. Most companies will be forced to have their employees stay home.  Microsoft has announced free upgrades. Office 365 users can now make full use of the video conferencing and recording features of Microsoft Teams.

 

Businesses can replace in-person meetings with video and increase networking options. Now is a good time for businesses of all kinds to start preparing. If you don’t have the infrastructure already in place, start planning it. Most organizations are not prepared for wide-spread enablement of remote departments. Many are still evaluating requirements and solutions. Workers can work as effectively at home than in the office. Research indicates employees are even more productive working from their home offices.

Moving to The Cloud Has never Made More Sense Than Now

Cloud technology and remote workspaces enable organizations to be flexible with their staff. It’s also an attractive incentive while recruiting talented employees. Astute business leaders want to be in a better position to offer remote collaboration tools to their employees. They want to establish parameters in which work-from-home culture thrives. Jennifer Howe, VP of SMMA an architectural firm in Boston, and acting president of the ACEC Massachusetts said,” Remote workspaces are invaluable these days. You can’t recruit and retain talent without that kind of flexibility.”

A recent article on the Fortune website calls it the “world’s largest work-from-home experiment.” There are millions of businesses all over the world trying to stay productive amidst this growing crisis. The article goes into detail on the level of upheaval for companies. This is particularly true in Southeast Asian countries. “One of the most unsettling factors for employees is the rapidly-changing impact of the virus. It is prompting daily changes in corporate directives. We’re seeing that kind of impact in the states as more and more cities declare a state of emergency.

 

A giant experiment is underway to see how well new technologies can enable successful mass remote working for employees.

 

Managers worry the exodus from the office will lower productivity. There have been many studies done to support that the exact opposite is true. Productivity doesn’t go down. It goes up. The 2017 Stanford University Research is often quoted. That study found a 13% increase in productivity. A study conducted at the U.S. Patent and Trademark Office showed remote workers had a 4.4% increase in output. The consulting firm Deloitte did a recent survey that found 82% of white-collar workers using flexible work options.

 

Unlike companies that are designed from the start to hire work-from-anywhere employees, traditional in-office companies have to decide how this will work. Management has to set parameters on how remote work happens.
What Does Remote Work Look Like?

Unlike companies that are designed from the start to hire work-from-anywhere employees, traditional in-office companies have to decide how this will work. Management has to set parameters on how remote-work happens. They have to communicate to their employees what the expectations are. How will the team stay in contact with each other throughout the day? What is the level of responsiveness needed? Does your staff need to access robust programs like Autocad, Maya 3D, or Adobe After Effects? If so, then how, on a technical level, is that going to happen? For example, GPU hungry programs will need to be hosted on a virtual server. The work-in-progress files will have to be stored in some central location. This is also something that isn’t accomplished overnight. Now is a good time to start having those discussions.

The worst thing you could do is not do anything. Business leaders shouldn’t ignore the situation as it continues to escalate. Ask yourself, if this continues, would your company be able to operate productively. To what extent will your company be forced to stop its activity altogether?

At some point, we are all going to enter the coronavirus tunnel and make it through to the other side. The collective experience will force us to redefine the way we work. We will consider how we interact with each other. Who operates as a self-starter? Who needs closer supervision?

Alvin Toffler was a writer, businessman, and futurist He envisioned the digital revolution long before it happened and foresaw the remote workforce as an inevitable 21st Century trend.

The idea of remote work is not a new one. It goes back 50 years. Futurist writer Alvin Toffler wrote about remote work in his 1980 book THE THIRD WAVE. “When we suddenly make available technologies that can place a low-cost “work station” in any home, providing it with a “smart” typewriter, perhaps, along with a facsimile machine or computer console and teleconferencing equipment, the possibilities for home work are radically extended.”

Cloud technology enables a home computer…a “low-cost workstation” as Toffler calls it, or any mobile device for that matter. The home computer, smartphone, or tablet essentially serves as a dumb terminal. The processing power actually comes from a virtual desktop. For all practical purposes, it’s just like working from your office. You have access to the same emails, the same software applications, and the exact same files.

Right now, the coronavirus is forcing us to reconsider work-from-home scenarios. Moving personnel to a more comfortable and safer work-from-home environment has its benefits. For some businesses, this means building some kind of infrastructure.

I’d like to close with a question posed near the end of the Forbes article. “If you are an employer and you have the power to offer greater freedom to your workers, should you not being thinking about how to do so?”

 

 

 

Technology’s Impact on Healthcare

Technology is transforming the way healthcare operates. The impact is not on one level but on many.  It is certainly a game-changer for the way communication happens and the way data is stored. Most importantly, it is truly enhancing the patient experience. Technology transforms the way patients are diagnosed and treated. It’s also transforming the way the business side is handled.

The true dynamo behind the great healthcare overhaul is mobile technology. These are the smartphones and tablets carried by doctors and nurses as they move between one location an another. Cloud technology provides on-demand access to any IT resource you can imagine. It also delivers resources previously unavailable. This blog will introduce some of these new resources. Because these resources make use of cloud computing, they can be accessed from any device anywhere on the planet where there’s an Internet connection. The added benefit; again, because it is on the cloud, is the flexibility and versatility of being able to scale up or scale back capacity as needed. Bandwidth is unlimited. Store as much as you want. Gone are the days of being frustrated with your workstation because it is slow.

There are 2 drivers behind this technology. One is to reduce costs. The second is to improve the quality of patient care.

There are more mobile devices than there are people on Earth. Clinicians are connected as never before. This means that medical professionals can immediately tap into, contribute to, and benefit from, a growing pool of global medical knowledge. At the swipe of a finger, a doctor can access the latest research on a given disease, learn about the latest drug, or clinical trial outcomes. They can benefit from the collective experience of colleagues worldwide.

Things are changing from the patient side as well. Patients are becoming increasingly accountable for their own health and well-being. They’re doing their homework on diseases and illnesses. They want access to their own data. In the June 13, 2017, Forbes magazine article How The Cloud is Transforming Healthcare, Khalid Raza writes, “providers must satisfy the demand for instant, top-quality access to healthcare services. Patients – who are accustomed to the 24/7 availability and service from online retailers and financial institutions – expect and even demand such access and services from their healthcare providers. People have become more involved in managing their own healthcare needs, which only complicates matters, and gravitate to the web for diagnosis, information, and treatments.”

Software companies have had the pulse on these industry-wide healthcare trends. These companies have responded with new technologies designed to significantly contribute to the flow of knowledge and the efficiency of future healthcare.  There are now multiple secure messaging technologies available to doctors who want to have a quick informal consultation with a colleague. These tools have many of the same features. For example, all communication is tracked and logged automatically.

Here are a few of the new technologies that are changing the face of medicine. And they’re all being facilitated by cloud computing in one way or another.

 

DIGITAL FLOWS
SPEED UP
DIAGNOSIS, PROGNOSIS & TREATMENTS

There are still thick heavy reference books collected throughout doctor’s offices and nursing stations. These mammoth books are collecting a lot of dust now. The reference books have probably been forgotten or left where they were simply for reasons of interior design. Now if a nurse or doctor needs a quick reference, they pull out their smartphone. Mobile apps enable clinicians to quickly dial into any information needed about drug interactions or complications associated with a particular condition.

 

The Med360 Mobile App

Med360 is a program that automatically collects every new publication matching your interests. It collects data from thousands of traditional open access journals and funnels it into your personal stream. A doctor has only to call up the app on his or her smartphone, do a quick scan of the screen, and know exactly what’s going on with the patient’s medication history-taking and reconciliation. Pharmacy pickups, dosage changes, and re-fills are presented in a clear interface on the clinician’s mobile device.

 

 

 

 

 

VAST AMOUNTS OF DATA

The February 2019 article in Nature Medicine reported on a program that used patient information such as symptoms, history, and lab results to diagnose common childhood diseases. According to the article, the system was given data on nearly 600,000 patients at a pediatric hospital in China. The results produced by the system were highly accurate.

In another February 2019 article, Cade Metz reported that Google is developing and testing systems that analyze electronic health records in an effort to flag medical conditions such as osteoporosis or diabetes. Similar technologies are being developed to detect signs of illness and disease just based on X-rays, M.R.I.s and retina scans. The main thing these innovations have in common is their reliance on neural networks. This is a breed of artificial intelligence that learns tasks largely on its own by analyzing vast amounts of data.

Computers can be programmed to recognize patterns amongst vast amounts of data. These patterns can be linked to specific conditions. These are patterns that would be difficult, if not impossible, for a person to notice. Huge amounts of data from medical imaging are fed into artificial neural networks. The program follows an algorithm. The computer then proceeds to learn on the job so to speak. The more data it receives, the better it becomes at interpreting the data.

This learning process is already being used in many applications. Computers learn to understand speech and identify objects this way. Self-driving cars can recognize stop signs. It can tell the difference between a pedestrian and a telephone pole.  Google has created a program to help pathologists read microscope slides to diagnose things like cancer.

 

Mobile devices are the key to tapping into knowledge flow streams.

KNOWLEDGE ACCESS

ON

ANY DEVICE ANYWHERE

The fact that everything is accessible on any device anywhere means patients can get medical help at the hospital, at the ambulatory center, and in the comfort of their own home. In the past, if you wanted to see the doctor, you’d physically have to travel to where the doctor practiced medicine and visit the doctor’s office or go to the emergency room.

Now, much of that care can appropriately be pushed into the patient’s home.

 

Telehealth is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions

Hospital at Home, a program at Mount Sinai, enables video visits. You can check-in, access monitoring tools, and input your vital statistics. Patients can do things like check their pulse, blood pressure, or weight. The information can then be sent to the patient’s care team for review and response.

In a May 10, 2019, Harvard Business Review article, Albert Siu and Linda V. DeCherrie report that “research has shown varying but clearly positive impacts on mortality, clinical outcomes, readmission rates, and cost. A 2012 meta-analysis of 61 randomized, controlled trials, for instance, found that the hospital-at-home patients had a 19% lower six-month mortality rate compared to hospitalized patients. Our research finds that patients who receive hospital-at-home care have fewer complications and readmissions; they also rate their health care experience more highly.”

Bruce Darrow, MD, Ph.D. and Chief Medical Information Officer at Mount Sinai in New York.

Bruce Darrow, M.D., Ph.D., cardiologist and Chief Medical Information Officer for Mount Sinai Health Systems says, “It’s empowering for the patient and it’s good for the clinicians too. The technology allows doctors to let the patients do the jobs they would want to do themselves.  Artificial Intelligence is going to be essential to healthcare. When we think about doing the work with patients at growing population levels effectively, A.I. technology is going to play an important role. If I’m a primary care doctor who is taking care of 2,500 patients, only 20 or 30 of those patients will come into my office on any given day. At the same time, there may be several at home who are at risk. Rather than combing through the entire list of 2,500 patients, if I have tools to look at the prior history of the patient along with their current vital signs, I can determine who I need to see first.”

 

Medical record systems are notorious for not communicating with one another.

Darrow goes on to say, “Electronic medical records have been challenging to connect to one another because of the way they were born. The original idea was not to generate a national patient identity that would allow the same patient to be identified as such from one system to another. There was no original standard for what the medical records would do and how they would interoperate with each other.

The government and the healthcare industry have recognized the problem. That’s where the work of the next few years will be. We’re making progress. At this point, I have patients who come to see me in the office. I can pull their information from a number of systems throughout  the New York area as well as nationwide.”

Telehealth

Telemedicine is the practice of caring for patients remotely when the provider and patient are not physically present with each other. This HIPPA compliant video technology enables clinicians to consult with their patients effectively. Patients can follow-up with their doctor through a video visit instead of making the trip to the hospital or clinician’s office. Patients can get an on-demand video visit with emergency trained doctors. A doctor can have virtual communication with a specialist. Or a stroke specialist can be transported in to participate in the care of an emergency room patient. All of these things are possible today.

 

Ransomware Targets Healthcare
The Healthcare Ransomware Epidemic: How to Protect Your Patients
The Problem is Becoming a Crisis

Data breaches are happening at an alarming rate. In fact, the threat of ransomware attacks has become elevated to crisis levels. While there’s increased awareness, attacks are becoming more sophisticated. A variety of large and small organizations are being attacked. No one is immune. The healthcare industry has been and continues to be, prime targets. And for good reason. Healthcare organizations are considered low-hanging fruit by cybercriminals. Hackers know healthcare centers are notorious for having inefficient security. Most hospitals don’t have procedures in place to restore a network once locked by ransomware. Most applications in Hospitals have little or no network segmentation. There are no firewalls between workloads. Basic security protocols are not in place.

Besides the alarming ransomware statistics, there are some attacks that never get reported. The U.S. Department of Health and Human Services experienced 52 data breaches in October. Last year, hackers stole over 38 million medical records. These sobering statistics have made the healthcare industry take notice. Many healthcare organizations are taking steps to increase cybersecurity. But more can be done. This article will take a look at some of the more recent ransomware cases. We’ll look at some mistakes that were made in dealing with cyberattacks. And we’ll offer ways to improve cybersecurity and protect patient data moving forward.

The consequences of a data breach reach far beyond the breaking news story. There’s more to it than the short news article that appears on your computer screen. A single attack can close down an organization for good. It can happen in a few minutes. The consequences can have long-lasting implications. This is particularly true for the healthcare industry. Sure, the reputation of the healthcare center gets flushed down the toilet, but there’s a real impact on the patients. These incidences are not merely expensive inconveniences. Cyberattacks disrupt the entire eco-system of the institution. It puts people’s health, safety, and lives at risk.

 

Healthcare Worker Distressed by Ransomware Locking up IT systems
Security breaches will cost healthcare organizations $6,000,000,000 this year.

 

Often, the healthcare center gets victimized twice. First, there is a ransomware attack. Second, the healthcare system becomes the target of a class-action lawsuit from a community of angry patients and their families.

Consider the New Scientist article about the 2016 attack on the Hollywood Presbyterian Medical Center. It was a Friday afternoon when malware infected the institution’s computers. The attack seized patient data and prevented the staff from further communication. The date was February 5. The same day computer hackers tried to steal 1 billion from the Federal Reserve Bank of New York. It all happened in a matter of seconds. Medical records had to be kept by using pen and paper. They used old fax machines. Patients were sent to other hospitals, operations canceled. The medical center was back on-line after a 2-week standoff. But not until after paying a ransom of 50 bitcoins (the equivalent of $17,000 at the time).

Malware can infect the entire computer system. Someone clicks on a link to a booby-trapped website or opens an attachment in a phishing email. Immediately, malicious malware gets to work encrypting the files. Some malware can immobilize entire IT infrastructures. If data is backed up and you get an attack of malware or something, you can always go back to yesterday’s data.
Healthcare targets often have their backs against the wall during a cyberattack. Because they don’t have their files backed up.

In most cases, a ransom is paid. The hackers deliver the decryption key. And medical centers are able to decrypt the seized files. The Hollywood Presbyterian Medical Center was straight forward. They handled the crisis as best they could. See the above comments about using pen and paper. They negotiated a lower ransom and their data was returned. More recent victims haven’t been so lucky.

Medical malpractice has been part of the healthcare landscape since the 1960s. Now there is an additional risk of medical malpractice during ransomware attacks. If the ransomware attack affects the patient in any way, there will be repercussions.

Doctor Using Tablet
While only a few healthcare systems have policies around using mobile devices, there is a growing movement to regulate such devices.

Take the cyberattack on LifeBridge Health systems. Seven months after the incident, the Baltimore-based health system faced another problem. A class-action lawsuit was filed against them. The lawsuit claimed negligence on the part of the medical center. It also accused LifeBridge of waiting 2 months before informing the affected patients.

LifeBridge had to respond to the allegations. The organization contracted a national computer forensic team to investigate the attack. Patients were offered credit monitoring and identity protection services.

Clearly there are basic mistakes made that contribute to breaches. Mistakes can allow the infiltration to happen in the first place. Resolving a ransomware situation is stressful. People can do things that t make the situation worse.

Ransomware Recovery Mistakes

Health Management Concepts in Florida was attacked with ransomware. The official report was made on August 23. HMC learned about the incident on July 16. The ransom was paid. The attackers delivered the decryption keys. The hospital IT administration immediately took steps to decrypt the data. To their horror, the HMC staff realized they made the problem worse. They accidentally sent files containing patient information to the hackers.

UnityPoint Healthcare had the misfortune of suffering two security breaches in 2018. The second attack compromised the data of 1.4 million patients. At least, that’s the official tally. A series of phishing emails had been made to look like they were from a top executive within the company. An employee fell for the scam. It gave hackers the opportunity needed to penetrate the entire system.

The protection of healthcare assets is not just a matter of protecting patient information but protecting the patients themselves.
Recognizing the Risk is the First Step Toward Protecting Patient Information

The onslaught of cyberattacks against healthcare is relentless. There are inspiring stories of medical centers fighting back. They’re defending themselves against nefarious cyberattacks. They’re saving lots of money. Increasing their efficiency. And better protecting their patients.

One such story belongs to the Interfaith Medical Center of Brooklyn, New York. It’s a 287-bed non-profit teaching hospital that treats more than 250,000 patients every year. They were able to avoid malware outbreaks. Their proactive approach enabled them to detect and respond immediately to advancing threats. Their strategy involved an assessment of threats and implementation of policies and procedures.

Incident response time is critical. Measure it with a stopwatch, not a calendar. All the segmentation in the world isn’t any good if the door won’t be closed in time. Their program was successful. It identified malware infections long before they had a chance to become a problem. They were even able to identify a malware-infected medical device after it came back from a repair vendor.

The Interfaith Medical Center anticipated a ransomware attack and took steps to prepare for it. In a September 3, 2019, Healthcare IT News article, we learn how Christopher Frenz – the VP of Information Security protected the non-profit’s IT system. “One of the ways I approached this was simulating a mass malware outbreak within the hospital, using a custom-developed script and the EICAR test string. Running the script attempted to copy and execute the EICAR test string on each PC within the organization to simulate the lateral movement of a threat within the hospital. Exercises like these are great because they help an organization identify what security controls are effective, which controls are ineffective or in need of improvement, how well or not the staff response to an incident will be, and if there are any deficiencies in the organization’s incident response plan,” he explained.

Christopher Frenz, Interfaith Medical Center's VP of Information Security
Christopher Frenz, VP or Information Security at Interfaith Medical Center, led the charge with his zero trust architecture that protected the network from cyberattacks and saved the healthcare system millions of dollars.
“We have successfully avoided malware outbreaks and are actively detecting and responding to advanced threats, long before they impact privacy or operations.”

Christopher Frenz, Interfaith Medical Center

 

The article ends with some excellent advice from Frenz. “Healthcare needs to begin to focus on more than just compliance alone, as it is far too easy to achieve a state where an organization meets compliance requirements but is still woefully insecure. Organizations need to put their security to the test. Pick solutions that can empirically be shown to improve their security posture.”

 

There are basic steps healthcare organizations can take to minimize their risk of ransomware attacks. Learn as much as you can about ransomware attacks. Consider all possible points of entry. Where is your IT system vulnerable? Medical software used for patient data has numerous vulnerabilities. Healthcare cybersecurity statistics by Kaspersky Security Bulletin found easy access to 1500 devices used by healthcare professionals to process patient images such as X-rays.

 

Improving the cybersecurity of a healthcare organization, whether large or small, has two parts. One part has to do with the design and implementation of the IT system entire (i.e. whether-or-not there’s back-up and disaster recovery features in place). The other part has to do with your human capital.

 

Malware can be introduced from any number of locations along with your network. Often the attack is designed with multiple points of entry. It could be phishing emails where an employee is tricked into clicking on something that is booby-trapped. It could be a bogus email from what looks like an upper-level executive but is actually from a hacker.

 

ON-GOING EDUCATION AND REFRESHER COURSES
Healthcare Employees Being Educated on Cyber Security Procedures
Healthcare employees should have regular and comprehensive cyber threat education. This enables them to avoid falling into traps that can trigger ransomware. It also serves to establish a strong security culture.

Human beings make mistakes. This is especially true in the busy high-stress environments of hospitals. Or in situations where doctors, nurses, and orderlies work extended 10 to 12-hour shifts. People have to be educated about the risks of cyberattacks and what forms such attacks might take. It’s easy for a rushed employee, at the tail-end of their shift, to unknowingly click a file, download an unauthorized software, or be tricked into loading a contaminated thumb drive. There are basic security processes that should be implemented. These are things like creating strong passwords and changing them at regular intervals. Duel factor protection is also a good idea.

Cybercrooks study the vulnerability of humans. Hackers continually figure out ways to exploit human traits and their gullibility. Through social engineering tactics, cyber attackers design pathways to plant ransomware or get a foothold in an information system.

 

SECURITY IS NOT ABOUT QUICK FIXES

Take the time to ensure the staff and vendors are mindful of what they’re doing. Review policies and procedures regarding handling patient data. Review how to avoid security incidences. As we have seen, any data breach has legal ramifications. There needs to be a systematic response that is carefully considered and forged into a process. Additionally, partner with the right vendor who can design and provide a holistic security solution that will protect your patients.

What is the Cloud?

How many of us really know what the cloud is? Oh sure, we know that the cloud involves storing and accessing stuff via the Internet, but do we understand the powerful transformational nature of cloud computing technology. Do we appreciate how it has changed and continues to change, the way we live and work?

Not that long ago if you mentioned the cloud, most people thought you were talking about the weather. As recently as 2012, Wakefield Research discovered that 51% of the people surveyed, most of whom were Millennials, thought that storm conditions could interfere with cloud computing. Later that same year, Business Insider reported only 16% understood the cloud to be a network of Internet-connected devices to store, access, and share data. So if you don’t know that much about the cloud, don’t feel bad. You’re not alone.

Most people, if they think of the cloud at all, know it simply as a place to keep iTunes, archive our favorite movies, or family pictures and videos. Consumers know the cloud as a storage service offered by Apple. Our knowledge of iCloud is usually associated with the company’s invitation to add more space. Then there’s Netflix. Millions of people access feature-length movie titles stored and delivered on-demand via cloud technology. Do you store and share large files via DropBox? Does your office use Microsoft Office 365?

This article won’t be describing the cloud per se. Nor will it attempt to explain the various types and configurations of clouds. But rather a high overview of how cloud technology transforms companies and whole industries. It will explore the way cloud technology changes the way we work with each other all over the world. Technology growth is accelerating at multiplying rates. This acceleration is due to all the technologies blending together into the cloud.

 

The Supernova
The Cloud is a Supernova

 

We use a soft fluffy metaphor like the cloud, but “the cloud” paints a misleading picture in our minds. The Pulitzer Prize-winning writer Thomas L. Friedman, in his book, THANK YOU FOR BEING LATE, prefers to call the cloud “the supernova.” A term originated by Mircosoft computer designer Craig Mundie. Why refer to it as “the supernova” and not “the cloud.” In the world of astronomy, a supernova is the explosion of a star. It’s a huge astrological event; in fact, the largest explosion that takes place in space.

So too, the cloud is an incredible release of energy. The energy reshapes every man-made system that our society has built. And now, every single person on the planet who can access the Internet can tap into its power. The only difference, Mundie points out, is that a star’s supernova only happens once. The computer supernova keeps releasing energy at an accelerating rate. It’s interesting to note that the components that make up the cloud continue to drive down in cost. The cost goes down while performance keeps going up.

Just as the discovery of fire was a game-changer back in the Stone Age, and Electricity lit the way from one century to the next in the late 19th Century, the cloud has fundamentally changed the modern world. There are more mobile devices on the planet than there are people. Soon everyone on the planet will be connected.

Go with the Flow

The cloud has large amounts of digital information moving in every direction. The information travels up and down. The white-water rapid current moves fast and with equal energy. You have to learn to go with the flow if you’re going to thrive. Like maintaining constant homeostasis, you have to go with the flow to keep your balance. You’ll be better equipped to look ahead, predict trends, and respond to the ever-changing market.

The Flow of Knowledge Stocks

In the past, the traditional idea was to go to college. Get an education. Find a job where you can apply that education. Show up. Do the work and you’d be fine. You’d be set for life. The focus was on one person having a stock of knowledge. Today, the focus has shifted to the flow of knowledge. As pointed out in the 2009 Harvard Business Review article “Abandon Stocks, Embrace Flows,” it’s no longer about having knowledge.

As the world accelerates knowledge tends to become outdated at a faster rate. The premium shifts to a focus on updating knowledge. Choice marketable characteristics will be a high level of curiosity, and staying in touch and maintaining the pulse on the latest advancements. As the world accelerates, stocks of knowledge depreciate at a faster rate. This is true for items you buy as well. Notice how quickly product life cycles have compressed. Even the most successful products fall by the wayside quicker than before. We have to continually learn by participating in relevant flows of new knowledge. And it’s not just a matter of diving into the flow when we feel like it. Participation and benefiting from this flow of knowledge requires that we must also contribute to it on an on-going basis.

This is the world of the cloud. This is where workspaces connect globally. Ideas and knowledge are exchanged freely. The so-called little guy can compete with the big guy. In the March 2016 study “Digital Globalization: The New Era of Global Flows” by the McKinsey Global Institute, we see in great detail how the world is more interconnected than ever.

Many enterprise companies are taking advantage of this interconnectivity. They’re leveraging the technology in order to take advantage of the knowledge flows moving around the planet. For example, Friedman describes in his book THANK YOU FOR BEING LATE, how General Electric supplements its internal resources of engineers to run global contests to see who can come up with the best design solutions. One such contest received 697 entries from companies and individuals all over the world.

It’s All About Interconnectivity

This interconnectivity is expanding “instantaneous exchanges of virtual goods.” The cloud enables digitized financial flows to happen at unfathomable rates. The science journal Nature published “Physics in Finance: Trading at the Speed of Light.” It presents an industry driven by ever-increasing speed and complexity. The article reports that more than 100,000 trades occur in less than a second. That’s for a single customer.

High-frequency trading relies on several things. It needs fast computer algorithms for deciding what and when to buy and sel. Live feeds of financial data are needed. And high-frequency trading also requires about $15,000 a month to rent fast links.

Moving faster also increases the likelihood of mistakes. In 2012, a flaw in the algorithms of KNIGHT CAPITAL – one of the largest U.S. high-frequency firms, caused a loss of $440 million in 45 minutes. The algorithm accidentally bought at a higher price than it sold.

Data speedbumps act like traffic cops slowing down the flow of traffic.

Some trading firms established a way to keep the traffic from moving too fast. They introduced a kind of digital speed bump. Slowing down the flows of digital traffic by 350 microseconds. Apparently this was all time traders needed to benefit from faster feeds. The inclusion of a speed bump, all 350 microseconds worth, meant we’ve already surpassed the optimal speed for trading.

Speed & Complexity Are Free

Because information moves much faster now, global markets become more interdependent on each other. Remember when China made some financial missteps in 2015. It caused a ripple effect that stretched across the planet. Americans felt it immediately. On August 26, 2015, CNN.com reported:

“The American stock market has surrendered a stunning $2.1 trillion of value in just the last 6 days of market chaos. The enormous losses reflect deep fears gripping markets about how the world economy will fare amid a deepening economic downturn in China. The Dow, S&P 500, and Nasdaq have all tumbled into correction territory. It is their first 10% decline from a recent high since 2011. The dramatic retreat on Wall Street has been fueled by serious concerns about the fallout of China’s economic slowdown.”

PayPal has become one of the most important drivers of digital finance. The company set out to democratize financial services by enabling every citizen to move and manage money. The explosion of smartphones gave users all the power of a bank branch at their fingertips. The incremental cost of adding a customer is nearly zero. What is common-place for Americans to do, send money to someone, pay a bill, or get a loan, was now simple, easy, and nearly free for 3 billion people around the world. These were the people who would have to stand in hours to change their currency and stand in another line for hours to pay a bill. PayPal doesn’t rely on FICO scores the way a traditional bank or credit card company does. Instead, they use their own big data analytics based on your actual transaction activity on their site. This gives them a more accurate picture of your creditworthiness. The result: instant loans to more people around the world with a higher rate of payback. PayPal is one of the companies eliminating the need for cash. PayPal is also experimenting with “blockchain” for validating and relaying global transactions through multiple computers.

Cloud technology has brought with it a period of adjustment. We need time to absorb, learn, and get used to the idea of working differently. The cloud will make economies measurably more productive. Because of it Individuals, groups, and organizations are now on a level playing field. These individuals, groups, and organizations can shape the world around them in unprecedented ways. And they can do it with less effort.

Leverage & Synergy

There has never been a better time to become a maker, an inventor, a start-upper or an innovator. It’s leverage and synergy in action as never before.

Leveraging Technology

 

Consider some of these examples:

Uber

The world’s largest taxi company owns no taxis

FaceBook

The most popular media owner creates no media

Alibaba

The world’s most valuable retailer has no inventory

Airbnb

The largest accommodation provider owns no real estate

THE DOUBLE-EDGED SWORD

Technology has always been an amplifier of the best and worst of humanity. It tends to magnify our psychological and spiritual condition both good and bad. Cloud technology is a double-edged sword. On one hand, it empowers the individual, groups, and organizations as never before. Companies communicate faster and more fluidly. Small boutique shops can become multi-national enterprises in a short amount of time. More brains are connected globally. The smallest voices can be heard everywhere for the first time.

Alternately, technology can be used to belittle and disempower. Just as the cloud enables builders and makers, it also gives power to breakers. One person can do more damage more cheaply and more easily. Take Navinder Singh Sarao for example. Sarao, operating from one computer on a network connection out of his parent’s house in West London, single-handedly manipulated the U.S. Stock Market into losing a trillion dollars in less than a half-hour. He “spoofed” the Chicago Mercantile Exchange into setting off a terrible chain reaction. Spoofing is an illegal technique of flooding the market with bogus buy and sell orders so that other traders, both human and machine, are fooled into helping the perpetrator buy low or sell high. He had developed his algorithms to alter how his orders would be perceived by other computers.

Big forces can come out of nowhere and crush your business. You’ll never see them coming. The mobile broadband-supernova is a double-edged sword. How it’s used depends on the values and tools we want to put into place.

WE BECOME WHAT WE BEHOLD
We shape our tools and then our tools shape us.

In summation, the cloud, our technological broadband-supernova, is here to stay. It won’t be the same cloud a few months from now, but it’s here to stay. And things will continue to accelerate. It’s going to be difficult for many to keep up. Keeping up may be one of the great challenges facing society in the decades to come.

In answering the question, “Why is the world changing so fast?” Dr. Eric C. Leuthardt states in his “Brains and Machines” blog:

The reason for accelerating change is similar to why networked computers are so powerful. The more processing cores you add, the faster any given function occurs. Similarly, the more integrated that humans are able to exchange ideas the more rapidly they’ll be able to accomplish novel insights.

Different from Moore’s Law, which involves the compiling of logic units to perform more rapid analytic functions, increased communication is the compiling of creative units (i.e. humans) to perform every more creative task.

A great primer for anyone interested in understanding the transformational power of cloud technology is Thomas L. Freidman’s 2016 book THANK YOU FOR BEING LATE: AN OPTIMIST’S GUIDE TO THRIVING IN THE AGE OF ACCELERATIONS.

What is the True Cost & Benefit of Moving to the Cloud

Moving to the cloud should be more of a business decision than an IT decision. Cloud servers are a keystone of modern business technology. Once you consider moving to the cloud as an initiative to make full use of new technology, you begin to envision the kind of agility, stability, and responsiveness the cloud enables down the road. It’s also a solid first step in future-proofing your business. This perspective demands a view on ROI that moves beyond calculating dollars and cents.

 

Calculating ROI
Calculating the ROI of your technology investment doesn’t have to be rocket science, but remember what Einstein once said, “Not everything that counts can be counted.”

Looking beyond spreadsheets and calculations means considering how your technology helps you meet your strategic objectives.  Long-term success depends on a proactive agenda of workforce transformation, strategic flexibility, security, and manageability.  Are your technology investments driving productivity for your business? Are they solving challenges or creating more problems? Answers to questions like these are the main reasons why many companies are moving to the cloud.

 

Forrester released a report in early 2019 that stressed the importance of corporate leaders to gain more fluency in the technology choices made. They need to understand the different performance yields of different innovation efforts. It’s important to be visionary about where the company is headed during the years to come. Know what is at stake should you keep your IT infrastructure on-prem or move it to the cloud. Become focused on how to make business technology a basis of a durable strategic advantage.

Board Meeting
While corporate leaders need not be able to use devices, programs, and apps, they should know enough about them to discuss them intelligently with the team.

In a more recent podcast, Forrester gives its top predictions in IoT, AI, and cloud computing.

About half the big enterprise outfits that try to transform their systems fail or stall under the sheer size, and complexity of the process. Certainly, a large part of the problem has its origins in the failure to design a strategic plan that works. Don’t put the cart before the horse. Remember the carpenter’s rule, “measure twice, cut once.” You’ll avoid costly mistakes, both in terms of time and money, if you do research and get as much information as possible before you start spending resources on cloud migration.

ADVICE FROM EXPERTS 

Every organization has its own unique strategic needs. Not all businesses have the same priorities. There is no one-size-fits-all approach to developing a strategy or plan to move to the cloud. Any significant technological transformation requires analyses and consultation with experts in the field. It also helps if these experts know as much as possible about your business goals.

The first step is to become clear-eyed on the business strategy.  Evaluate business objectives and assess how your existing technologies align with meeting those plans. Inevitably gaps will become apparent.

Utilize the insights from the best technology consultants you can find. They’ll be able to recommend available options and optimal routes. In some cases, there may not be an immediately available option that best suits your objective. In those situations, something more innovative and customized to specific needs may be needed. This is exactly why a good advisor is critical to successful cloud migration. A good advisor will be a true IT professional, one who stays abreast of the latest technologies, but also one who has a comprehensive understanding of business operations. Having this kind of resource on hand can mean all the difference between a successful transformation or one that goes off the rails. Failed attempts are costly with absolutely no ROI.

While it’s true that every company is unique and each one has its own set of priorities for future growth and productivity, there are a few technology industry trends that can serve as a guiding light.

THE INCREDIBLE EVER-CHANGING WORKFORCE

This isn’t your grandfather’s workplace environment anymore. It’s not even your father’s workplace environment.  For people to become fully engaged and productive, they need flexibility over the tools they use. The choice of places to work would be nice too. Employees need reliable and secure access to the resources they use and depend on.  Consistency of experience shouldn’t be over-rated either.

Wakefield Research conducted a survey showing the scope of this on-going technological evolution. Not too surprising, the report found that 69% of the employees regularly work remotely. Some 21% of them blend environments by working both in an office and somewhere else, such as at home or a communal workspace (Starbucks anyone?). The survey went on to show that a whopping 80% of the office professionals agree that, within 5 years, businesses will not be competitive without using cloud-based apps. Future-proofing means leveraging cloud servers and taking advantage of new technologies as they become available.

MEETING RISING EXPECTATIONS, PRESSURES, AND DEMANDS FOR INCREASED SECURITY

New business models, competitors, and customer preferences emerge seemingly from nowhere. Turn around for a moment, and there are new things to look at. During this age of acceleration, all of us have to stay on our toes. We have to practically reinvent ourselves from Monday through Friday. Companies of all sizes have to move quickly to capture new opportunities. And if you think it’s intense now, just wait until next year and the year after that. Modern technology and its impact on business is moving at an exponential rate.  I’m getting dizzy just thinking about it.

Even as things are moving at breakneck speed, security demands have never been greater. Security is also more challenging than ever.  Check out our previous blog on cyber attacks and ransomware for some not so gentle reminders of how costly cyber attacks can be. IT transformation has increased the opportunities available to would be hackers. And these hackers have their choice of mobile devices, web apps to IoT. New mandates, like the General Data Protection Regulation (GDPB) have raised the stakes for everyone.

As companies increasingly leverage the cloud to store customer data, SOC 2 compliance is becoming a necessity.
START AT THE BEGINNING

So, let’s start at the beginning of any company’s transformational journey. Ask the question, “Can your current technologies help you meet all the requirements in ways that enable you to move quickly and stay on top of your priorities?”

 

Wakefield Research shows that 69% of the employees regularly work remotely and 21% of them combine home and office environments.

MOBILE FORCES

MORE PRODUCTIVITY, WITH LESS STRESS AND IN LESS TIME

It’s becoming more common to see employees working from home or both at home and in the office.  Where ever they choose to plow through their day, they need tools that are smart, fast, seamless. They need to work collaboratively. They need to be open robust programs like Revit, or SoftImage, or After Effects, and use them quickly, seamlessly, and without interruption.  Having apps on cloud servers enable distributed teams to collaborate easily across great distances.  Whatever the scenario, the new IT setup needs to empower your people to get more things done, more easily.

 

KEEP IT SIMPLE

Before making an investment in technology, consider if it adds to the complexity of your workplace or helps reduce it.  Does it help to streamline operations? In other words, does it impose a burden of daily management that diverts attention and resources? Or does it free-up people’s time so that they can focus more on their own work.

 

SECURITY IS A CHALLENGE

The threat of cyber attacks is greater than ever. A breach of security can be devastating. Finding skilled security professionals has never been more difficult. The more complex the IT environment, the greater the security risk. There are more openings for attacks. Consider public networks, mobile devices, and web apps. There are insider threats, phishing, and so on.

Sometimes it may be worth taking on the additional security risk in exchange for exceptional business value. It’s a trade-off that should be factored into the evaluation of your transformation strategy. Keep in mind, if a technology can make security simpler, more transparent, and more effective, that’s an advantage.

Cryptojacking is the unauthorized use of one’s computing devices. It is accomplished by injecting the system with hidden code that immediately starts benefiting third parties. About two-thirds of companies targeted by ransomware attacks have been infected.
LEVERAGE THE FLEXIBILITY TO IMPROVE STRATEGY

It’s a great period of time to be an IT professional or developer. The hybrid, multi-cloud era has brought tremendous freedom and flexibility to what used to be just a metal box and a lot of colorful cables.  Now, cloud technology enables us to provision resources and demand, scale easily, and support users anywhere. Cloud servers also allow for beefed up security and greater performance. The cloud is where data rules supreme.  It’s not under the rug, in the closet, or filed away on hard drives stored in a drawer. We now have a place, seemingly with no limits, to put all the data we’re accumulating (organizations stockpile data but seldom dispose of it).

On the user side of things, cloud computing has given employees the freedom to choose any device, time, or place to work. These various cloud options mean a consistency of quality user-experience.

The prediction is that 41% of enterprise workload will be run on public cloud platforms by 2020. Another 20% will be private-cloud-based, while 22% will rely on hybrid cloud adoption.
NO TECHNOLOGY EXISTS IN A VACUUM

If one of your investments limits the utility of another, it degrades the value of both. A Good strategic transformational designer will always look at the big picture and assess how everything is connected.

When it comes to remaining profitable while future-proofing a company, not everything is about dollars and cents. Considering the ever-evolving workplace, with all its need for mobile applications, collaboration tools, data crunching, and massive amounts of storage. Keeping our eyes on the big picture is necessary if we’re to evaluate ROI accurately.

The true ROI has to do with information technology that advances key priorities such as productivity, reducing complexity, strengthening security, and ensuring choices are available whenever needed.