Day: January 25, 2014

The Benefits of 24x7x365 Technical Support

24x7x365 technical support is included free with all IronOrbit hosted solutions. Our technicians are available around-the-clock via phone, email, or online chat.

In addition, our technicians are all based in the United States and are either native English speakers or fluent in both English and Spanish.

Also, our technicians all have several years’ experience providing remote IT support and possess an in-depth knowledge of all of the IronOrbit cloud hosting solutions. These include Server Virtualization, Desktop Virtualization, and QuickBooks Hosting services.

Many of our technicians have advanced certifications, including CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA, CCNP, CCISP, MCITP, and MCSE.

In short, because our technicians are all available 24x7x365, are fluent English speakers, and are extensively trained, experienced, and skilled, any time IronOrbit users can request help from us.

Whether it’s two in the morning or two in the afternoon, they can always expect to be provided with IT support. We are prompt, highly-effective, and hassle-free.

IronOrbit technical support isn’t only unique in its unparalleled quality and around-the-clock availability, however. It’s also unique in that it’s all-inclusive, meaning that we will provide technical support for all of a client’s IT hardware.

All-Inclusive Features:

  • Computers
  • Tablets
  • Smartphones
  • Printers
  • Scanners
  • Monitors.

And software (like Microsoft Office, Microsoft Exchange, or Intuit QuickBooks, regardless of whether or not they are used in connection with an IronOrbit hosted solution.

Businesses can contact us for technical support with any aspect of their IT infrastructure that we can fix directly (via remote connection or by repairing or recalibrating something that’s on our end) or guide them through the process of fixing the problem themselves.

The reason we’re capable of providing all-inclusive support, meanwhile, is that, rather than hire technicians whose skill set and experience would only allow them to provide IT support for our hosted solutions.

At IronOrbit we’ve made a point of hiring technicians with the versatility and wide-ranging knowledge to be able to fix any problem with any device or application.

24x7x365 technical support is just one of the IT services that are included at no extra cost with all of our hosted solutions; the others include Orbital Security (firewalls, IDS/IPS, antivirus, and content filtering) and managed data backups.

And just as the IT services that come with our hosted solutions preclude businesses from having to hire any onsite IT personnel. Every aspect of an onsite IT infrastructure is capable of being replaced by an IronOrbit hosted solution.

We can manage the following aspects of your IT so you don’t have to:

  • Desktops
  • Applications
  • Email servers
  • Terminal servers
  • File servers

Our hosted solutions eliminate the costs and hassles associated with a business managing its own IT infrastructure. At the same time make its IT more secure, reliable, and accessible.

To put the costs and hassles of IT management and maintenance aside, businesses should contact us at (888) 753-5060 or [email protected] and sign up IronOrbit cloud hosting solutions today!